Member Services Representative

Planet Fitness - LA Windham Group; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a leading fitness center as a Member Services Representative, where your role is vital in creating a positive experience for members and guests. You'll be the friendly face that welcomes everyone, assists with inquiries, and ensures the club remains a welcoming environment. This dynamic position is perfect for those who are passionate about fitness and customer service, offering a chance to make a real impact in the lives of others. If you thrive in a fast-paced, upbeat atmosphere and enjoy helping others achieve their fitness goals, this is the opportunity for you!

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be 18 years of age or older and reliable.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer proficiency

Problem solving

Listening skills

Positive attitude

Education

High school diploma or equivalent

Job description

Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Able and willing to work every weekend.
• Willing to work extra shifts as needed.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations; we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.”