Member Services Representative

Planet Fitness - Pizzazz Fitness Inc.; Baltimore, Alameda (MD, CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to create a positive experience for members and guests. This role involves greeting members, managing front desk activities, and providing exceptional customer service. Ideal candidates will have a passion for fitness, strong communication skills, and a knack for problem-solving. Join a dynamic team where your contributions will help shape a welcoming environment and inspire others to lead healthier lives. If you are looking to make a difference and exceed expectations in customer service, this opportunity is perfect for you.

Qualifications

• Customer service background preferred with a passion for fitness and health.
• Must be 18 years or older with strong listening and problem-solving skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and maintain club cleanliness.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Listening Skills

Positive Attitude

Education

High School Diploma or Equivalent

Job description

Member Services Representative Baltimore City (Alameda)

Member Services Representative

Full Time • Baltimore City (Alameda)

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Apply with Indeed (if you already have a resume on Indeed)

Or apply here.

* required fields

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I want to get text messages for this job from Planet Fitness - Pizzazz Fitness Inc..

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans.