Member Services Representative

Trusted Fraternal Life; Arden Hills (MN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with enhanced match

Wellness subsidy program

Year-round “Summer Fridays”

Free on-site parking

Job summary

Trusted Fraternal Life in Arden Hills is seeking a Member Services Representative to manage call center inquiries effectively and provide excellent customer service. The role involves handling member transactions, resolving claims issues, and communicating efficiently with various stakeholders.

The ideal candidate possesses a post-secondary degree, strong communication skills, and a desire for high performance in a fast-paced environment. Enjoy benefits like health insurance, 401(k), and the option to work remotely on Fridays.

Qualifications

• Post-Secondary Degree or equivalent experience in life insurance or customer service.
• A proven track record of high performance.
• Excellent communication skills that can be dynamically adjusted to different situations and audiences.

Responsibilities

• Active participation in our main call center queue.
• Handling member inquiries which involve transaction processing.
• Proactively resolving claims issues and ensuring communication with Members.

Skills

Communication skills

Process improvement

Customer service experience

Spanish language

Education

Post-Secondary Degree or equivalent experience

Job description

Position: Member Services Representative

Location: Arden Hills

Job Id: 230

# of Openings: 1

What you’ll do

• Active participation in our main call center queue – directing and handling calls as appropriate.
• Handling member inquiries which involve transaction processing or inquiries.
• Spanish as a second language is preferred.
• Generating correspondence and forms when applicable.
• Proactively resolving claims issues and ensuring action steps are communicated with Members and field force.
• Reviewing generated reports and completing necessary processing.
• Completing various projects assigned.
• Active communication with Members, Advisors, and other home office associates regarding status of Member Services.
• Provide proactive support and input into the re‑engineering/transformation of operational processes within Member Services and Operations to help facilitate company growth, improve organizational efficiency, and reduce turnaround time.

Qualifications

• Post‑Secondary Degree or equivalent experience in life insurance or customer service.
• A proven track record of high performance.
• Excellent communication skills that can be dynamically adjusted to different situations and audiences.
• A desire to set high expectations for yourself and then strive to exceed those expectations.
• Ability to thrive in a fast‑paced environment.
• Proven ability to improve processes that you are responsible for.

What we offer

• Access to a full Group Benefits Package including health, life and disability insurance plus a 401(k) plan.
• Free parking in our Home Office structure.
• Wellness subsidy program.
• Ability to work remote on Friday.
• Year‑round “Summer Fridays” with the Friday workday ending at 1:30 p.m.
• Generous vacation & holidays.
• Short & long‑term disability coverage.
• 401(k) plan with enhanced match.
• Health savings account.
• A health club or fitness equipment subsidy.
• Rooftop open‑air pool with locker facilities.
• On‑site fitness center.
• Free on‑site parking.