Member Services Representative

Trusted Fraternal Life; Port Huron (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits package

401(k) plan

Wellness subsidy program

Remote work option on Fridays

Generous vacation and holidays

On-site fitness center

Job summary

Trusted Fraternal Life is looking for a Member Services Representative to join their Port Huron, MI office. This role involves handling member inquiries, directing calls, and actively resolving issues with a focus on superior customer service.

The ideal candidate will need a post-secondary degree or equivalent experience, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers a full benefits package, wellness programs, and opportunities for remote work.

Qualifications

• Post-Secondary Degree or equivalent experience in life insurance or customer service.
• Proven track record of high performance.
• Excellent communication skills that can adapt to different situations.

Responsibilities

• Participate in main call center queue and handle calls.
• Process member inquiries and transactions.
• Resolve claims issues and communicate with members.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Bilingual (Spanish preferred)

Education

Post-Secondary Degree or equivalent experience

Job description

Position: Member Services Representative

Location: Port Huron, MI

Job Id: 231

# of Openings: 1

Trusted Fraternal Life (TFL) has an exciting opportunity available for a Member Service Representative to join our team! The individual will be part of our Member Services Department, which is within the Insurance Operations of TFL Arden Hills, MN Office. Opportunities within Insurance Operations may arise, which would be dependent on the demands of TFL. They will report to the Member Services Director. This is an important position with high visibility to Members and Advisors. The ideal candidate must have a passion to provide superior customer service to TFL Members, Advisors, and home office associates.

WHAT YOU’LL DO

• Active participation in our main call center queue - directing and handling calls as appropriate.
• Handling member inquiries which involve transaction processing or inquiries.
• Spanish as a second language is preferred.
• Generating correspondence and forms when applicable.
• Proactively resolving claims issues and ensuring action steps are communicated with Members and field force.
• Reviewing generated reports and completing necessary processing.
• Completing various projects assigned.
• Active communication with Members, Advisors, and other home office associates regarding status of Member Services.
• Provide proactive support and input into the re-engineering/transformation of operational processes within Member Services and Operations to help facilitate company growth, improve organizational efficiency, and reduce turnaround time.

Successful candidates will be organized, detail-oriented and able to work independently. Individuals must be able to influence other associates at all organizational levels.

Candidates must be skilled in effectively prioritizing work based on a balanced assessment of impact, urgency, and priority to maximize efficiency while minimizing risk. Excellent communication skills are required with the ability to work well in a team environment.

QUALIFICATIONS

• Post-Secondary Degree or equivalent experience in life insurance or customer service.
• A proven track record of high performance.
• Excellent communication skills that can be dynamically adjusted to different situations and audiences.
• A desire to set high expectations for yourself and then strive to exceed those expectations.
• Ability to thrive in a fast-paced environment
• Proven ability to improve processes that you are responsible for

WHAT WE OFFER

• Access to a full Group Benefits Package including health, life and disability insurance plus a 401(k) plan
• Free parking in our Home Office structure
• Wellness subsidy program
• Ability to work remote on Friday
• Year-round “Summer Fridays” with the Friday workday ending at 1:30 p.m.
• Generous vacation & holidays
• Short & long-term disability coverage
• 401(k) plan with enhanced match
• Health savings account
• A health club or fitness equipment subsidy
• Rooftop open-air pool with locker facilities
• On-site fitness center
• Free on-site parking