Member Services Rep Part Time Weekend Morning

First National Bankers Bank; Farmersville (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

At First National Bankers Bank, we are looking for a Part-Time Member Services Representative to deliver exceptional customer service and maintain club cleanliness. Candidates should possess excellent communication skills, have prior customer service experience, and be ready to embrace the responsibility of ensuring a welcoming environment for all members and guests. Join us to help foster a positive atmosphere.

Benefits

Medical, Dental, Vision Insurance

PTO

Free Black Card Membership

Retirement Plans

Flexible Spending Accounts

Insurance options

Qualifications

• Exceptional customer service skills and positive interaction with members.
• Prior customer service experience preferred.
• Must be 18 or older and obtain CPR/AED certification.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Maintain cleanliness of the front desk area and lobby.

Skills

Customer service skills

Bilingual English/Spanish

Punctuality

Reliability

Education

High School diploma/GED

Job description

Join to apply for the Member Services Rep Part Time Weekend Morning role at First National Bankers Bank.

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns professionally and promptly.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Maintain the front desk area and lobby clean and organized.
• Perform regular facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Clean and stock restrooms and wet areas.

Qualifications & Requirements:

• Applicants for overnight positions must pass a 7-year criminal background check within the first week of hire.
• Exceptional customer service skills; ability to interact positively with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 or older.
• High School diploma/GED required.
• Positive, professional attitude.
• Punctuality and reliability.
• Obtain and maintain CPR/AED Certification.

Physical Demands:

• Stand and walk for prolonged periods; frequently stoop, bend, kneel, and reach.
• Occasionally lift up to 50 lbs.
• Communicate effectively in person and on the phone.
• Maintain the ability to perform CPR if needed.
• Good vision and hearing, with or without correction.

Why Join Planet Fitness?

• Help create a healthier planet.
• Work with talented professionals.

Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO
• Free Black Card Membership
• Retirement Plans
• Flexible Spending Accounts
• Insurance options

Note: We participate in E-Verify. Employees are employed by franchisees, not PFHQ.

Job Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other