Member Services Rep Part Time Weekend Evening

Planet Fitness - Fitton Clubs; Piqua (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company dedicated to creating a healthier planet! As a Member Services Representative, you'll play a crucial role in delivering exceptional customer service to members and guests, ensuring a welcoming and supportive environment. Your responsibilities will include managing front desk activities, maintaining club cleanliness, and assisting with member inquiries. With a focus on positivity and professionalism, you'll be part of a dynamic team that makes a difference in people's lives every day. Enjoy a range of benefits including medical, dental, and vision insurance, as well as a free membership and retirement savings plans. This is an exciting opportunity to grow and thrive in a vibrant community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) Retirement Savings Plans

Flexible Spending Accounts

Life Insurance Benefits

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Exceptional customer service skills required.

Responsibilities

• Provide exceptional customer service to members and guests.
• Maintain cleanliness of the front desk and lobby area.
• Assist with new memberships and respond to inquiries.

Skills

Exceptional customer service skills

Bilingual English/Spanish

Punctuality and reliability

Ability to interact positively

Education

High School diploma/GED equivalent

Tools

Point of Sale (POS) system

Job description

Position: Member Services Rep - Part Time - Weekend/Evening

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

• Walk and stand for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
• Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shifts.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.