Member Services Rep Part Time Weekend Afternoon

First National Bankers Bank; Salem (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is looking for a motivated Member Services Representative to enhance customer experiences. This part-time role involves greeting members, managing front desk activities, and ensuring a clean and welcoming environment. Ideal candidates will have exceptional customer service skills and a positive attitude. Join a dynamic team that values contributions to creating a healthier community, while enjoying benefits like medical insurance, paid time off, and a free membership. If you're passionate about customer service and eager to make a difference, this opportunity awaits you!

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Plans

Flexible Spending Accounts

Qualifications

• Exceptional customer service skills and positive interaction with members.
• Must be 18 years or older with a high school diploma/GED.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of the front desk area and lobby.
• Conduct beverage or merchandise purchases on the point of sale system.

Skills

Customer Service

Bilingual (English/Spanish)

CPR/AED Certification

Reliability

Education

High School diploma/GED

Tools

Point of Sale (POS) System

Job description

Join to apply for the Member Services Rep Part Time Weekend Afternoon role at First National Bankers Bank.

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience. BILINGUAL English/Spanish are encouraged to apply!

Responsibilities include:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with various questions.
   • Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
   • Respond to member questions and concerns in a timely and professional manner.
   • Conduct beverage or merchandise purchases on the point of sale system.
   • Utilize POS system for new membership cards, change of address, billing, or payment questions.
2. Club Cleanliness and Maintenance:
   • Maintain cleanliness and orderliness of the front desk area and lobby.
   • Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Clean and stock restrooms and wet areas.
3. Qualifications & Requirements:
   • Applicants for overnight positions must submit to a 7-year criminal background check within the first week of hire; continued employment depends on satisfactory results.
   • Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
   • Prior customer service experience preferred.
   • Must be 18 years or older.
   • High School diploma/GED required.
   • Upbeat, positive, and professional attitude.
   • Punctuality and reliability are essential.
   • Obtain and maintain CPR/AED certification as required.
4. Physical Demands:
   • Stand and walk for prolonged periods; perform repetitive hand motions.
   • Lift, carry, push, or pull up to 50 lbs occasionally.
   • Maintain ability to talk in person or on the phone continuously.
   • Maintain physical ability to perform CPR in emergencies.
   • Good vision and hearing in normal ranges.

Why join Planet Fitness?

• Contribute to creating a healthier planet.
• Work with talented, dynamic professionals.

Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Plans
• Flexible Spending Accounts
• Insurance options

Note: We participate in E-Verify for Utah locations. Employees are employed by franchisees, not PFHQ, which does not control employment terms for franchise staff.