Member Services Rep Full Time Overnight

Planet Fitness - Fitton Clubs; Boise (ID); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an overnight, full-time, on-site role. You will deliver exceptional customer service, handle membership inquiries, and assist guests to ensure a welcoming, Judgement Free Zone environment.

Responsibilities include greeting members, aiding tours and sign-ups, processing payments, and maintaining club cleanliness. Bilingual English/Spanish encouraged; CPR/AED and tanning certifications required per policy.

Qualifications

• Background check includes National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.
• On-site work requirement

Responsibilities

• Greet members, prospective members and guests professionally.
• Assist with membership inquiries, changes, and payments.
• Provide information about memberships and amenities; assist tours and sign-ups; promote specials.
• Check members into the system using the POS; handle calls and payments; follow opening/closing procedures.
• Maintain cleanliness and order of the club; ensure safe, organized workout areas.

Skills

Customer service

Sales

Bilingual English/Spanish

Tools

POS system

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance

Position:

Member Services Rep - Full Time (Overnight)

FLSA Status: Hourly Non-Exempt

Reports to: Club Manager / Assistant Club Manager

Requirements:

• Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• This position requires employee to work on-site

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! BILINGUAL English/Spanish are encouraged to apply!

SUMMARY DESCRIPTION

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly "Judgement Free Zone®" environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Front Desk Operations

• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching,