Member Services Rep Full Time Afternoon/Evening

Planet Fitness - Fitton Clubs; Sugarcreek Township (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Sugarcreek Township, OH is seeking a Member Services Rep to greet members, answer questions, process sign-ups, and support club operations. This on-site, full-time role requires an upbeat, professional attitude and a focus on delivering friendly, efficient service in a Judgement Free Zone environment.

You will handle membership inquiries, assist with tours, manage payments, and help maintain a clean, welcoming facility while meeting performance goals and

Qualifications

• Excellent customer service and communication skills.
• Ability to work onsite in a gym environment.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with professionalism and courtesy.
• Assist with tours, sign-ups, and membership questions.
• Process memberships, cancellations and payments accurately.
• Maintain cleanliness and safety of the club floor.

Skills

Customer service

Communication

Professionalism

Punctuality

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance

Position: Member Services Rep - Full Time - Afternoon/Evening

FLSA Status: Hourly Non-Exempt

Reports to: Club Manager / Assistant Club Manager

Requirements

• Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• This position requires employee to work on-site

Summary Description

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Front Desk Operations

• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

QUALIFICATIONS

Required

• Must be 18 year of age or older
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic
• Reliable, punctual and dependableReliable, punctual and dependable`, ``, ``, ``, `
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