Member Services Rep Part Time Morning

Planet Fitness - Fitton Clubs; Kendall Township (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs in Kendall Township, IL is seeking a Part-Time Member Services Representative (Morning). You will greet members, handle inquiries, process memberships, and help create a friendly Judgement Free Zone environment.

Bilingual English/Spanish encouraged; on-site role with background checks and CPR/AED/Tanning certifications as required. Training and advancement opportunities support a positive member experience.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices and procedures.
• Background check and CPR/AED certification requirements.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Check members into the system using the club's POS system.
• Process new memberships, cancellations and payments accurately.
• Maintain cleanliness and neatness of the club throughout shifts.

Skills

Customer service

Communication

Sales support

On-site operations

Teamwork

Tools

POS system

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Flexible schedule

Position: Member Services Rep - Part-Time (Morning)

FLSA Status: Hourly Non-Exempt

Reports to: Club Manager / Assistant Club Manager

Requirements:

• Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• This position requires employee to work on-site

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! BILINGUAL English/Spanish are encouraged to apply!

SUMMARY DESCRIPTION

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly "Judgement Free Zone®" environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Front Desk Operations

• Check members into the system using club's POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members' questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

QUALIFICATIONS

Required

• Must be 18 year of age or older
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic
• Reliable, punctual and dependable
• Professional, respectful, and solutions-oriented in member and employee interactions
• Commitment to cleanliness and creating a positive member experience
• Ability to learn and apply company cleaning practices, policies, and procedures.