Member Services Rep Full Time - Afternoon/ Evening (Leave at 10 pm)

Planet Fitness; Monaca (Beaver County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a forward-thinking fitness company as a Member Services Representative! In this role, you'll provide outstanding customer service, ensuring every member feels welcome and valued. Your responsibilities will include greeting guests, assisting with memberships, and maintaining a clean and inviting environment. With a focus on creating a healthier planet and positively impacting lives, this position offers a unique opportunity to work alongside dynamic professionals. Enjoy a range of benefits including medical insurance, paid time off, and a complimentary membership. If you're passionate about fitness and customer service, this is the perfect role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(k) and Roth Retirement Plans

Flexible Spending Accounts

STD Insurance

LTD Insurance

Term Life Insurance

Qualifications

• Exceptional customer service skills and ability to interact positively.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of front desk area and lobby.
• Assist with new membership cards and billing questions.

Skills

Customer Service

Bilingual (English/Spanish)

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Tools

Point of Sale System

Job description

Position: Member Services Rep - Full Time - Afternoon/Evening

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!

Responsibilities:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with various questions.
   • Check members in, tour, sign up new members, log amenities, and communicate updates and events to members and guests.
   • Respond to member questions and concerns professionally and promptly.
   • Conduct beverage or merchandise purchases using the point of sale system.
   • Assist with new membership cards, address changes, and billing or payment questions via POS system.
2. Club Cleanliness and Maintenance:
   • Maintain the front desk area and lobby in a clean and orderly manner.
   • Perform regular facility cleaning, including mopping spills, trash removal, window and mirror cleaning, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Ensure restrooms and wet areas are cleaned and stocked routinely.
3. Qualifications & Requirements:
   • Applicants for overnight positions must undergo a 7-year criminal background check within the first week of hire; continued employment depends on the outcome.
   • Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
   • Prior customer service experience preferred.
   • Must be 18 years or older.
   • High School diploma or GED required.
   • Positive, professional attitude and punctuality are essential.
   • Obtain and maintain CPR/AED certification and be physically capable of performing CPR/AED in emergencies.
4. Physical Demands:
   • Walk and stand for extended periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
   • Occasionally lift, carry, push, or pull up to 50 lbs.
   • Ability to communicate effectively in person and on the phone.
   • Maintain the physical ability to administer CPR if needed.
   • Normal vision and hearing with or without correction.
5. Why join Planet Fitness?
   • Help create a healthier planet by changing people's lives daily.
   • Work alongside talented, dynamic professionals.
6. Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Plans
• Flexible Spending Accounts for healthcare and dependents
• STD, LTD, Term Life Insurance, and more

Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster and E-Verify Right to Work Poster.