Member Services Pro - Healthcare Helpdesk Temp-to-Hire

Smart Resources, Inc; Chicago (IL); On-site; USD 24,000 - 26,000; Full time

Job summary

Smart Resources, Inc is hiring a Member Service Representative in Chicago, IL. This role requires efficient handling of phone inquiries on the Member Services line and is crucial in retaining members. The ideal candidate will have experience in a customer service call center, particularly within the health care sector, and knowledge of Medicaid and Medicare.

The position offers $12/hr. and the potential for temp-to-hire. Responsibilities include data entry, problem resolution, and engaging effectively with callers.

Qualifications

• Previous customer service call center experience in a health care setting required.
• Knowledge of Medicaid and Medicare required.
• Benefits knowledge and experience required.

Responsibilities

• Provide efficient responses to inquiries on the Member Services phone line.
• Handle phone calls from members, doctor’s offices, and vendors.
• Transcribe conversations while listening for accuracy.
• Identify recurring issues and communicate them to management.

Skills

Customer service call center experience

Knowledge of Medicaid and Medicare

Outstanding listening and communication skills

Problem solving skills

Job description

Smart Resources, Inc is hiring a Member Service Representative in Chicago, IL. This role requires efficient handling of phone inquiries on the Member Services line and is crucial in retaining members. The ideal candidate will have experience in a customer service call center, particularly within the health care sector, and knowledge of Medicaid and Medicare.

The position offers $12/hr. and the potential for temp-to-hire. Responsibilities include data entry, problem resolution, and engaging effectively with callers.