Member Services Pro — Gym Front Desk & Guest Experience

Saber Fitness Hemet, LLC; Hemet (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, LP, operating Planet Fitness locations, is hiring a Member Services Representative in Hemet, CA. The role centers on delivering a superior member experience at the front desk, greeting members and guests, and assisting with member sign-ups and account updates.

The position emphasizes excellent customer service, reliability, and a positive attitude for a welcoming Judgement Free Zone environment. Local travel or long shifts may be required to support daily club operations.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.

Skills

Customer service

Communication

Teamwork

Punctuality

Positive attitude

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, LP, operating Planet Fitness locations, is hiring a Member Services Representative in Hemet, CA. The role centers on delivering a superior member experience at the front desk, greeting members and guests, and assisting with member sign-ups and account updates.

The position emphasizes excellent customer service, reliability, and a positive attitude for a welcoming Judgement Free Zone environment. Local travel or long shifts may be required to support daily club operations.