Member Services Officer 1

Coasthills Federal Credit Union; Santa Maria (CA); On-site; USD 27,000 - 28,000; Full time

Job summary

CoastHills Federal Credit Union in Santa Maria, CA is seeking a friendly Member Services Officer 1 to assist members with everyday banking needs. You will perform deposits, withdrawals, transfers, and loan payments, and you’ll help members understand and use our products and services.

This role requires customer-service experience, cash handling skills, and the ability to cross-sell financial solutions. You’ll balance cash, handle inquiries, and may travel to different branches for training or

Qualifications

• Relevant customer service and/or cash handling experience in a retail or banking environment.
• Ability to cross-sell Credit Union products and services.
• Willingness to travel to training/location as needed.

Responsibilities

• Perform banking transactions such as deposits, withdrawals, transfers, and loan payments.
• Assist members with banking needs and cross-sell products and services.
• Balance cash and coin and maintain appropriate cash levels.
• Explain policies and handle member inquiries and forms.

Skills

Customer service

Cash handling

Cross-selling

Banking transactions

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Officer 1

Santa Maria, CA, US

4 days ago Requisition ID: 1866

Salary Range: $19.50 To $20.00 Hourly

SUMMARY

Under the general supervision of the Branch Manager, the Member Services Officer 1 is responsible for performing a wide range of basic banking transactions, assisting Credit Union members with their banking needs and effectively cross-selling products, services, and solutions. Promotes and maintains a positive image of the Credit Union.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

• Provides services to members by performing banking transactions such as deposits, withdrawals, transfers, and loan payments as directed by the Office Procedures Manual (OPM).
• Prepares and processes transaction requests by telephone and mail.
• Prepares authorized account charges.
• Processes money orders, cashier’s checks, and other services.
• Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.
• Proactively responds to members’ inquiries and requests using product knowledge.
• Assists members in completing forms and documents.
• Resolves errors and member concerns in a timely manner.
• Balances cash and coin accurately and maintains appropriate cash levels within limits.
• Remains current on knowledge of Credit Union policies, procedures, and services.
• Performs duties as assigned by management and may be assigned to work at any branch.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Relevant customer service and/or cash handling experience in a retail or banking environment.

Certificates, Licenses and Registrations

• None.

Knowledge

Within six months of employment:

• Successful completion of core competencies certification.
• Knowledge of branch operational activities and basic understanding of lending practices and policies.
• Knowledge of Board policies and Credit Union goals, organizational structure, policies, procedures (including OPM and Employee Handbook) and practices.
• Completion of New Employee Training Program.

Other Skills and Abilities

• Successful completion of pre-employment testing.
• Operates a variety of office equipment and machines.
• Ability to travel, attend, and participate in training and meetings at various locations.

AFFIRMATIVE ACTION/EEO STATEMENT:

CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.

For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here.