Member Experience & Sales Leader

Power Wellness; Bourbonnais (IL); On-site; USD 46,750 - 63,250; Full time

Job summary

Power Wellness seeks a results-driven Member Services Manager for Riverside Health Fitness Center in Bourbonnais, IL. You will lead Member Services, Massage, Pro Shop, Childcare and Sales, ensuring an exceptional member experience and top-tier customer service for members, guests, and prospects.

This full-time role collaborates with the Center Director to drive operations and staff development. Responsibilities include mentoring staff, overseeing budgets, promoting memberships and ancillary

Qualifications

• Bachelor's degree in business, marketing, hospitality and/or health care related field required (unless promoted from within).
• Minimum 2 years supervisory experience.
• Minimum 2 years of experience in sales or customer service.
• Excellent sales, marketing, writing, presentation and tracking skills required.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness).
• Excellent interpersonal and communication skills; able to work with members in a positive, service-based manner.
• Ability to multi-task and maintain a professional demeanor with strong organizational skills.
• Proficient computer skills.

Responsibilities

• Provide leadership and supervision to supervisors, coordinators and associates in all managed departments.
• Promote and effectively sell memberships and ancillary services including personal training, massage therapy, medically-integrated programs, and nutrition services.
• Assist Center Director with daily center operations and provide leadership in the absence of the Center Director.
• Maintain knowledge of events and activities; assist with center marketing to acquire new memberships and retain members.
• Represent and promote the center in the community by attending and hosting events.
• Provide regular feedback; write and conduct performance reviews.
• Hire and train associates in all managed departments.
• Assist with development of department operating and capital budgets annually.
• Work Manager on Duty shifts as assigned.
• Be flexible with center hours and scheduling for prospects and members.
• Other duties as assigned.

Skills

Sales skills

Customer service

Leadership

Communication

Education

Bachelor's degree in business, marketing, hospitality and/or health care related field

Job description

Power Wellness seeks a results-driven Member Services Manager for Riverside Health Fitness Center in Bourbonnais, IL. You will lead Member Services, Massage, Pro Shop, Childcare and Sales, ensuring an exceptional member experience and top-tier customer service for members, guests, and prospects.

This full-time role collaborates with the Center Director to drive operations and staff development. Responsibilities include mentoring staff, overseeing budgets, promoting memberships and ancillary