Member Services Lead, Concierge & Reservations

Kids for the Future; Boynton Beach (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

Kids for the Future in Boynton Beach is seeking a Concierge Desk Supervisor to lead Reservations and Concierge operations and deliver exceptional member service. This position serves as the lead for Member Services staff, providing guidance, scheduling support, and operational oversight to ensure club standards are met.

You will supervise daily Concierge activities, train new staff, manage scheduling, and resolve member concerns while maintaining a welcoming, professional environment.

Qualifications

• High school diploma or GED required.
• Associate degree in Hospitality Management or related field preferred.
• Minimum of 3 years customer service, hospitality, private club, luxury hotel, or resort experience.
• Prior supervisory or leadership experience preferred.
• Experience with reservation and membership management systems preferred.

Responsibilities

• Supervise daily Concierge operations to ensure exceptional member and guest experiences.
• Provides leadership and guidance to Reservations Associates and Concierge staff during assigned shifts.
• Assists with onboarding and training new team members on club policies, service standards, reservation systems, and operating procedures.
• Monitors employee performance and provides coaching to ensure adherence to service expectations and club standards.
• Assists with scheduling, shift coverage, and staffing adjustments to maintain operational efficiency.
• Serves as a resource for team members when resolving member and guest concerns, escalating issues to the Member Services Manager when appropriate.
• Assists members and guests with reservations, activities, programs, dining inquiries, and club events.
• Maintains extensive knowledge of club activities, amenities, programs, dining venues, and special events.
• Ensures staff consistently follow standard operating procedures, dress code requirements, and grooming standards.
• Greets members and guests with a warm, professional, and personalized approach, utilizing member names whenever possible.
• Promotes club programs, activities, events, merchandise, and services to enhance member engagement.
• Monitors member feedback and communicates trends, concerns, and opportunities for improvement to management.
• Assists with maintaining accurate records, reports, payroll submissions, and administrative documentation as assigned.
• Ensures the Concierge areas, and member-facing spaces remain clean, organized, and presentation-ready.
• Supports lodge/hotel guest services and assists with special interest groups, card room activities, and club events as needed.
• Assumes leadership responsibilities in the absence of the Member Services Manager.
• Performs other duties as assigned.

Skills

Exceptional customer service

Leadership

Communication

Confidentiality

Organization

Microsoft Word, Excel, PowerPoint, and

Northstar club management software

Education

High school diploma or GED

Associate degree in Hospitality Management or related

Tools

Northstar Club Management

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Kids for the Future in Boynton Beach is seeking a Concierge Desk Supervisor to lead Reservations and Concierge operations and deliver exceptional member service. This position serves as the lead for Member Services staff, providing guidance, scheduling support, and operational oversight to ensure club standards are met.

You will supervise daily Concierge activities, train new staff, manage scheduling, and resolve member concerns while maintaining a welcoming, professional environment.