Member Services Lead

University of Colorado System; Aurora (CO); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Tuition Benefit

401(a) Retirement

ECO Pass

Job summary

University of Colorado Anschutz is seeking a dynamic Member Services Lead to drive membership sales for the Fitness Center and related wellness services. You will lead a high-performing team, manage leads, and align sales efforts with marketing initiatives to promote memberships and ancillary offerings.

The role includes onsite work at the Anschutz Health and Wellness Center and a sales incentive program. The position requires several years of leadership in fitness membership sales, strong

Qualifications

• 4+ years in fitness membership sales and management.
• Experience supervising a team and achieving revenue goals.

Responsibilities

• Lead membership growth through strategic planning, sales initiatives, and goals.
• Generate, cultivate, convert membership leads with information on programs, services, and options.
• Hire, train, coach, schedule, and evaluate membership sales staff.
• Oversee membership sales operations: lead tracking, reporting, retention, and processes.
• Partner with marketing to support outreach, promotions, and engagement.
• Ensure seamless customer experience by responding to inquiries and connecting services.
• Provide leadership for front desk operations and staff oversight.

Skills

Leadership

Sales focus

Customer service

Staff coaching

Sales leadership

Tools

POS system

Member management system

Job description

University of Colorado Anschutz

Department: Anschutz Health and Wellness Center

Job Title: Member Services Lead

Position # 00760289 – Requisition # 41620

Job Summary

The Center is seeking a dynamic and customer-focused MemberServices Lead to lead our membership sales efforts and inspire ahigh-performing team dedicated to connecting individuals with theprograms and services that support their wellness goals. This roleoversees the sales team responsible for promoting Fitness Centermemberships and ancillary services, including personal training,group training, massage therapy, and other wellness offerings,ensuring prospective members are matched with the services thatbest meet their needs. In addition to a competitive compensationpackage, this role is eligible for participation in a salesincentive program.

Key Responsibilities

• Lead membership growth efforts through strategic planning,sales initiatives, and achievement of membership and revenuegoals.
• Generate, cultivate, and convert membership leads while providing prospective members with information on programs,services, and membership options.
• Hire, train, coach, schedule, and evaluate membership salesstaff, creating accountability for performance and customer servicestandards.
• Oversee membership sales operations, including lead tracking,reporting, retention efforts, and consistent implementation ofsales processes and procedures.
• Partner with marketing and communications teams to supportoutreach, promotions, presentations, and engagement efforts thatincrease awareness and utilization of Center services.
• Ensure a seamless customer experience by coordinating responsesto inquiries, connecting members with appropriate services, andmaintaining high service standards throughout the salesjourney.
• Provide leadership for front desk operations, including staffsupervision, training, and oversight of daily reception functionsto ensure efficient operations and excellent member service.

Work Location

Onsite – this role is expected to work onsite and is located at12348 E. Montview Boulevard, Aurora, Colorado.

Why Join Us

About the CU Anschutz Health and Wellness Center

The CU Anschutz Health and Wellness Center (AHWC), establishedwithin the CU School of Medicine, opened in April 2012. Our visionis a campus where wellness is the foundation of everything we do.To foster this vision, the staff of the AHWC collaborate withcampus partners to utilize the power and science of movement,nutrition, and mental well-being to enrich the health and wellnessof our community. The AHWC serves as a campus resource thatprovides support and a space for innovation and collaboration forresearchers, clinicians, patients, students, campus employees, andcommunity members. The AHWC has five core areas of focus includingclinical research, clinical medicine, campus/community programs,training and education, and the fitness center.

These core areas utilize the physical infrastructure of the AHWCincluding the metabolic kitchen, fitness center, clinic, meetingrooms/board rooms, green roof, and 3rd and 4th floor officespace.

More information on AHWC can be found atAnschutzWellness.com.

Mission Statement

To utilize the power and science of movement,nutrition, and mental well-being to enrich the health and wellnessof our community.

AHWC Fitness Center

The 30,000 sq ft, three-story Fitness Center at AHWC featuresstate-of-the-art Technogym cardiovascular and Matrix resistanceexercise equipment along with three dedicated studios for groupexercise classes, a functional training space (FIT Lab), indoortrack, pool, hot tub, locker rooms with dedicated steam rooms and saunas, and fitness assessment technology. The Fitness Centeroffers complimentary fitness consultation sessions, group exercise,personal training services, and massage. The Fitness Center supports over 3,100 members from the campus and community. TheFitness Center business operations are overseen by Fitness CenterGeneral Manager and Assistant General Manager. The Fitness Centerhas more than 50 employees.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday,vacation and sick leave! The University of Colorado offers anexcellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your grosspay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on allCU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications

Minimum Qualifications

• Four (4) or more years of relevant experience related tofitness membership sales and management with two (2) or more of the years in a supervisory or lead position.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Three (3) or more years prior supervisory or team leadexperience in fitness membership/services with demonstrated successin consistent revenue growth
• Experience with gym/fitness center Point of Sales and membermanagement system
• Previous customer service experience in a gym or fitnessclub
• Previous experience in managing a high volume customer servicestaff in a fast-paced environment

Conditions of Employment

• Applicants must be legally authorized to work in the UnitedStates without requiring sponsorship. We are unable to provide workvisa sponsorship or employment authorization for this position nowor in the future.
• This position is 100% on site and ensures that sales staff areavailable during the Fitness Center's prime business hours of 8am-6 pm Monday-Friday, as well as some evenings and weekends basedon demand.
• While schedules may occasionally flex to meet operationalneeds, special events, or peak-demand periods, this remains afull-time, 40-hour-per-week position.

Knowledge, Skills and Abilities

• Ability to communicate effectively, both in writing andorally.
• Ability to establish and maintain effective workingrelationships with employees at all levels throughout theinstitution.
• Outstanding customer service skills.
• Ability to lead a highly productive sales team that cansuccessfully convert leads into sales and at the same timeproviding clientele with services that match their needs
• Ability to lead the sales team to achieve monthly goals asdesignated by the General Manager
• Ability to plan strategically to meet quarterly revenuegoals
• Ability to stay highly organized and ensure the same of thesales team
• Ability to lead the Front Desk Lead to ensure a high level ofcustomer service and accuracy in processes and cash handling aremet by front desk staff
• Ability to work independently to achieve goals
• Ability to train others effectively
• Ability to set priorities in a fast-paced environment
• Knowledge and passion for fitness and wellness
• Ability to keep current with industry trends in sales andpackaging techniques to attract members using creativeavenues
• A focus on customer service
• Enthusiasm for sales in a health and wellness center with goodknowledge of the industry
• Ability to follow and comply with University and Centerpolicies and procedures
• Effective communicator with clientele and staff, both verbaland written

Equal Employment Opportunity Statement

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

ADA Statement

The University will provide reasonable accommodations to applicantswith disabilities throughout the employment application process. Torequest an accommodation pursuant to the Americans withDisabilities Act, please contact the Human Resources ADACoordinator at [e-mail].

Background Check Statement

The University of Colorado Anschutz is dedicated to ensuring a safeand secure environment for our faculty, staff, students andvisitors. To assist in achieving that goal, we conduct backgroundinvestigations for all prospective employees.

Vaccination Statement

CU Anschutz strongly encourages vaccination against the COVID-19virus and other vaccine preventable diseases . If you work, visit, or volunteerin healthcare facilities or clinics operated by our affiliatedhospital or clinical partners or by CU Anschutz, you will berequired to comply with the vaccination and medical surveillancepolicies of the facilities or clinics where you work, visit, orvolunteer, respectively. In addition, if you work in certainresearch areas or perform certain safety sensitive job duties, youmust enroll in the occupational health medical surveillance program .

Anticipated Pay Range

The starting salary range ( or hiring range ) for thisposition has been established as $53,940 - $70,116.

This position receives additional compensation as part of anincentive plan.

The above salary range ( or hiring range ) represents theUniversity's good faith and reasonable estimate of the range ofpossible compensation at the time of posting. This position may beeligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck.The University of Colorado provides generous leave, health plansand retirement contributions that add to your bottom line.

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