Member Services & Front Desk Specialist

Kalispel Tribe of Indians; Cusick (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kalispel Tribe of Indians is seeking a friendly Member Services Representative at the Camas Center in Cusick, WA. You will greet members, manage memberships, handle billing and deposits, perform data entry, and provide tours and information about programs and services.

This role requires high school diploma, 1-3 years experience in customer service, cash handling, and data entry, with ability to multi-task and work with little supervision.

Qualifications

• High school diploma or GED required.
• 1-3 years previous work experience required.
• Experience with child care preferred 6 months plus (from HTML)
• 1-2 years experience in data entry; 1-2 years’ experience with cash-handling and balancing of an end of shift; 1-2 years of experience working with the public as a receptionist, cashier or salesperson within a retail environment.

Responsibilities

• Greet all Camas Center members and guests.
• Check each member’s membership status and issue towels.
• Process and complete new Camas Center member enrollment.
• Manage all aspects of membership accounts including contracts, billing, and updating files.
• Exact data entry to ensure accurate demographic and sales reports.
• Accept and process cash transactions for all Camas Center programs and services.
• Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift.
• Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift and at the end of day.
• Answer the telephone and walk-in inquiries about the Camas Center, its facilities, and programs/services.
• Provide comprehensive tours of the Camas Center facility upon request.
• Ability to present oneself professionally to members and staff.
• Other duties as assigned by supervisor.

Skills

Typing 35+ wpm

Data entry

Cash handling

POS systems

Customer service

Telephone inquiries

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma or GED

Tools

Point of Sale systems

Job description

Kalispel Tribe of Indians is seeking a friendly Member Services Representative at the Camas Center in Cusick, WA. You will greet members, manage memberships, handle billing and deposits, perform data entry, and provide tours and information about programs and services.

This role requires high school diploma, 1-3 years experience in customer service, cash handling, and data entry, with ability to multi-task and work with little supervision.