Member Services - Freedom Boat Club

Freedom Boat Club; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Employee boating membership

Job summary

Freedom Boat Club in Seattle is seeking a full-time Member Services clerical team member. The role involves answering calls and emails, managing reservations, and supporting club members across Puget Sound locations. The position offers an hourly wage with benefits including an employee boating membership.

You will handle front-office tasks, data entry, reporting, and member communications in a fast-paced environment while maintaining a friendly, professional demeanor.

Qualifications

• High school diploma or GED equivalent.
• Must be at least 18 years old.

Responsibilities

• Respond to member calls and emails, and direct inquiries to the appropriate dock/department.
• Assist with the maintenance of the reservation system (front and back end) among other proprietary and ancillary systems.
• Compile data and prepare reports, as well as other various emergent tasks.
• Assist members and staff with all reservation system questions, questions regarding club policy, and general tech help.

Skills

Administrative experience

Microsoft Office

Google Workspace

Customer service

Multi-tasking

Detail-oriented

Communication skills

Slack

ADP

Education

High school diploma or GED

Tools

Slack

ADP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services - Freedom Boat Club

Full Time Clerical HQ - Seattle, Seattle, WA, US

30+ days ago Requisition ID: 1014

Salary Range: $21.30 To $25.00 Hourly

Navigate Your Way to Success: Join Our Crew Today!

At Freedom Boat Club, you can be a part of the world's largest and fastest growing boat club as we make life better one boat trip at a time. We believe that life is better on the water, and if you have a great attitude, strong customer service skills, and great time-management and organizational skills with a heart for administrative excellence, we would love to have you on our Freedom Dream Team!

We are currently looking to hire an amazing team member to help serve our club members with excellence across our 11 locations in the Puget Sound, Lake Washington, and Lake Union. The position is fast paced, fun, and incredibly dynamic, with pay starting at $20 per hour. In addition to interacting with our members, you will have the opportunity to develop your administrative excellence as you answer calls and respond to emails, and much more, at this full-time position (with benefits that include an employee boating membership)!

QUALIFICATIONS/RESPONSIBILITES:

• High school diploma or GED equivalent
• Must be at least 18 years old
• Administrative experience preferred
• Professional demeanor and attitude
• Familiarity with office organization techniques
• Well-organized, detail-oriented, able to multi-task
• Excellent communication and time-management skills
• Proficient with Microsoft Office/Google Business Suite/Familiar with MacBook (or willingness/enthusiasm to learn all these things)
• Boating experience or love for boating is a plus
• Have a personal mobile device for company communication apps (Slack, ADP, etc.)
• Ability to maintain a calm, positive attitude during periods of high activity
• Highly effective communication skills and friendly customer service are required
• Must be a self-starter and capable of working without direct supervision
• High attention to detail
• Maintain a clean work area
• Always operate with an emphasis on member hospitality
• Adhere to all safety and general company policies
• Maintain a cooperative, team attitude in working with supervisors and fellow employees
• Respond to member calls and emails, and direct inquiries to the appropriate dock/department
• Assist with the maintenance of the reservation system (front and back end) among other proprietary and ancillary systems
• Compile data and prepare reports, as well as other various emergent tasks
• Assist members and staff with all reservation system questions, questions regarding club policy, and general tech help

Freedom Boat Club Core Values

We consistently endeavor to foster positive professional growth based on a strong set of core values:

• Teamwork
• Trustworthy

We have 7 locations on the Puget Sound throughout Washington, plus 4 locations on Lake Washington and Lake Union! These are the locations that we serve, however our office and admin headquarters are in Seattle proper.