Member Services & Fitness Concierge

City of Medina - Civil Service Commission; Medina (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

First Aid Certification

CPR/AED Certification

Job summary

The City of Medina - Civil Service Commission is seeking a Facility Attendant to support front desk operations, member services and Fitness Room supervision at the Medina Community Recreation Center.

You will learn membership sales, program registration and maintain a balanced cash drawer while assisting patrons with questions, class signups and access policies. Supervisors will guide daily activities and training, with a focus on safety and customer service.

Qualifications

• Knowledge of MCRC policies and procedures as they relate to patrons; membership sales, programs and facility access; and membership software regarding selling memberships and program registration.
• Skilled in customer service, handling sales transactions, basic arithmetic and using a personal computer.

Responsibilities

• Maintain current certifications in First Aid and CPR.
• Provide front desk support: check patrons in, assist with membership and class registration, answer questions, collect fees, and ensure lobby area is clean and organized.
• Promote teamwork and positive relations with staff; relay information to supervisors; attend mandatory training sessions.
• Operate front desk and fitness room equipment as needed; monitor patron safety and enforce rules; assist with events and rentals; maintain reports and records of daily activity.
• Support fitness room supervision: instruct equipment use, monitor usage, report maintenance needs, assist with wellness programs and crowd control.

Skills

Customer service

Sales transactions

Basic arithmetic

Personal computing

Tools

Membership software

Job description

The City of Medina - Civil Service Commission is seeking a Facility Attendant to support front desk operations, member services and Fitness Room supervision at the Medina Community Recreation Center.

You will learn membership sales, program registration and maintain a balanced cash drawer while assisting patrons with questions, class signups and access policies. Supervisors will guide daily activities and training, with a focus on safety and customer service.