Member Services Concierge (Front Desk)

COPPELL CLUB 24 LLC; Coppell (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

COPPELL CLUB 24 LLC is seeking a Front Desk Associate in Coppell, TX to deliver superior member service and assist guests. You will greet members, manage tour activities, and support membership sign-ups while maintaining a clean club environment.

The role requires punctual, reliable individuals with a passion for fitness and strong communication skills. CPR certification is preferred, and applicants must be 18 or older.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing-up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Communication skills

Diplomacy

High school diploma

CPR certification

18+ age

Education

High School diploma or GED

Job description

COPPELL CLUB 24 LLC is seeking a Front Desk Associate in Coppell, TX to deliver superior member service and assist guests. You will greet members, manage tour activities, and support membership sign-ups while maintaining a clean club environment.

The role requires punctual, reliable individuals with a passion for fitness and strong communication skills. CPR certification is preferred, and applicants must be 18 or older.