Member Services Clerk I: Benefits & Claims

Pacific Administrators, Inc; Honolulu (HI); On-site; USD 17,000 - 19,000; Full time

Job summary

Pacific Administrators, Inc in Hawaii is seeking a Member Services Clerk I to assist with benefit, claim and eligibility inquiries, under the Member Services Supervisor.

Responsibilities include handling member/provider inquiries, updating records, COBRA and other processes, logging contacts and maintaining follow-up resolution, while presenting information professionally and supporting the supervisor as needed.

Qualifications

• Minimum of 2 years college education or 4 years work experience in related field.
• Excellent Customer Service and Communication Skills.
• Highly Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Respond to member/provider inquiries in a timely and professional manner.
• Update records and process benefits, enrollment, COBRA and related notices.
• Create, log and track contacts requiring further action and follow-up resolution.
• Present information in a professional manner that reflects well on the company.
• Assist supervisor/manager with additional duties or projects as needed.

Skills

Customer service

Communication

Multi-tasking

Listening

Problem solving

Typing speed

Organization

Attention to detail

Education

2 years college or 4 years related experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Pacific Administrators, Inc in Hawaii is seeking a Member Services Clerk I to assist with benefit, claim and eligibility inquiries, under the Member Services Supervisor.

Responsibilities include handling member/provider inquiries, updating records, COBRA and other processes, logging contacts and maintaining follow-up resolution, while presenting information professionally and supporting the supervisor as needed.