Member Services & Banking Support Specialist

CEFCU Financial Services, Inc.; Pekin, Northern (IL, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

CEFCU Financial Services, Inc. is hiring an entry-level Member Assistant to handle transactions, resolve account issues, and respond to member inquiries using CEFCU and third‑party systems.

You will balance cash, support receptionist duties, and maintain a professional image to ensure high member satisfaction. Requirements include 0–2 years in customer service, a high school diploma, and eligibility to register with NMLS.

Qualifications

• 0-2 years’ customer service experience.
• High school diploma or equivalent.
• Must be eligible to register with the Nationwide Mortgage Licensing System (NMLS).
• Complete CEFCU training on Bank Secrecy Act, Identity Theft Red Flags, and related procedures.
• Proficient operation of CEFCU mainframe and listed third-party systems.
• Basic operation of Word, Excel, and Outlook.
• Balance Cashier’s Checks and Money Orders; receptionist duties as needed.

Responsibilities

• Process transactions and resolve account issues.
• Answer member questions using third-party systems for check scanning and verification.
• Maintain compliance with regulations and CEFCU policies.
• Promote professional image; support teamwork and office duties.
• Strive for high member satisfaction and a quality member experience.

Skills

Customer service

Cash handling

Teamwork

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Teller Encore System

VSoft

OnBase

Word

Excel

Outlook

True Checks

Lobby Tracking

Branch Appointments

Job description

CEFCU Financial Services, Inc. is hiring an entry-level Member Assistant to handle transactions, resolve account issues, and respond to member inquiries using CEFCU and third‑party systems.

You will balance cash, support receptionist duties, and maintain a professional image to ensure high member satisfaction. Requirements include 0–2 years in customer service, a high school diploma, and eligibility to register with NMLS.