Member Service Rep - Manchester

First Tech Federal Credit Union; Manchester (NH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Special pricing on lending products

Job summary

First Tech Federal Credit Union in Manchester, NH seeks a member service professional to identify member needs, educate on products, open memberships and accounts, and process loans with attention to compliance and accuracy.

You will handle teller transactions, assist with end-of-day balancing, and may cover other areas as needed. Notary Public services are part of the role; bilingual skills are a plus.

Qualifications

• High School diploma or equivalent.
• 1-3 years related experience.
• Verbal communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills a plus.

Responsibilities

• Identify the financial needs of members by building rapport and establishing relationships; educate and cross-sell products and services; make referrals and achieve sales goals.
• Open new memberships, accounts and loans following guidelines; conduct Notary Public services.
• Process loan requests and verify conditions; obtain Lending Authority and close loans.
• Process teller transactions; assist with end of day balancing; balance ATMs.
• Audit membership applications, account maintenance forms, new accounts, and loan files.
• Follow DCU policies, security procedures and risk controls.
• May provide coverage in other DCU areas.
• Identify and submit efficiency and process improvements.
• Perform other job-related duties as assigned.

Skills

High School diploma or equivalent

1-3 years related experience

Verbal Communication skills

Technical skills

Bilingual skills

Tools

Word

Excel

Email

Job description

Description

Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.

What You’ll Do

• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
• Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
• Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
• Conducts audits of all membership applications, account maintenance forms, new account applications and completed loan files
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Qualifications & Skills

• High School diploma or equivalent
• 1-3 years related experience
• Verbal Communication skills
• Technical skills (Word, Excel, Email)
• Bilingual skills a plus

Location

Manchester, NH

Target Compensation

$21.50 per hour

Schedule

Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30

#INDMI

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.