Member Services Attendant

The Garlands; Barrington (IL); On-site; USD 38,000; Full time

Job summary

The Garlands of Barrington is seeking a Member Services Attendant to provide exceptional service in a beautiful Life Plan community. This full-time role involves greeting members, providing various assistance, and ensuring safety within the community. The position requires strong customer service skills and a flexible schedule, including weekends and holidays.

Benefits

Paid time off

Paid holidays

401k (with match)

Medical, dental and vision insurance

Short and long-term disability

Life insurance

Heated, underground parking

Complimentary soup and salad bar

Employee referral awards

Uniforms provided

Qualifications

• Proven strong customer service skills.
• Ability to demonstrate compassion, patience and understanding.
• A current driver’s license in good standing.

Responsibilities

• Serves as the first point of contact to personally greet all customers.
• Provides an array of services to Members including unloading vehicles and delivering packages.
• Responds to medical emergencies and assists as a First Responder.

Skills

Customer service

Compassion

Communication

Attention to detail

Basic computer skills

Job description

Job Details

Job Location: The Garlands of Barrington - Barrington, IL

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Hospitality - Hotel

Description

MEMBER SERVICES ATTENDANT

Schedule: Sunday, Monday, Wednesday, Friday - 8:00 AM - 4:30 PM

Saturday- 7:00 AM - 3:30 PM

Full Time - $18.00/hour

**Be part of a team with an award-winning reputation as one of the premier Life Plan communities in the country.

**Be part of a team with the unique opportunity to connect with members, create joy and happiness, mentor positive energy, inspire others and, most of all, be inspired.

Benefits for Employees(working 30 hours + per week)

• Paid time off
• Paid holidays
• 401k (with match)
• Medical, dental and vision insurance
• Short and long-term disability
• Life insurance

Benefits for All Employees(Full-time and Part-time)

• Heated, underground parking
• Complimentary soup and salad bar
• Employee referral awards
• Employee Assistance Program
• Uniforms provided

Top Reasons to apply to the Member Services Team at The Garlands of Barrington

• This is a non-tipping environment. Our hourly employees are rewarded each year by the Members of the community with a Holiday Fund Bonus
• Take pride in working at an Award-winning community that is beautiful year round
• Be part of a team with the unique opportunity to connect with members, create joy and happiness, mentor positive energy, inspire others and, most of all, be inspired.

Job Responsibilities for a Member Services Attendant:

• Serves as the first point of contact to personally greet all customers and valet park vehicles.
• Provides an array of services to Members (e.g. unloading vehicles, delivering packages and mail, transportation, dog walking, washing cars)
• Provides a safe and secure environment as a First Responder in all areas of The Garlands’ community.
• Serves as liaison between The Garlands and emergency personnel, including the fire department, paramedics and 911.
• Responds to medical emergencies by taking appropriate and immediate action to assist the individual(s) in distress.
• Completes building security rounds.
• Assists the Maintenance department with the snow removal, when necessary.
• Certified in using the AED & performing CPR. (required training provided)

*Some weekends and holidays may be required

Qualifications

• Proven strong customer service skills
• Ability to demonstrate compassion, patience and understanding
• A current driver’s license in good standing
• Must have the ability to work a flexible schedule, including weekends and holidays
• Capable of learning a variety of safety, security and emergency preparedness measures and be able to respond calmly and professionally to all situations
• Excellent communication skills, phone etiquette, attention to detail
• Basic computer skills and the ability to learn new systems
• Experience working in or with Police or Fire Department may be helpful, but not required

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Must be able to walk and stand continuously

Qualifications