Member Services Associate PT

Planet Fitness - Page/JAX Group; Florida; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Services Representative to enhance the member experience. In this dynamic role, you will be the first point of contact for members and guests, providing top-notch customer service and ensuring a welcoming atmosphere. Your responsibilities will include greeting members, managing front desk activities, and addressing member inquiries with professionalism and care. If you have a passion for fitness and a knack for customer service, this opportunity is perfect for you to make a positive impact in a vibrant community environment.

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be 18 years or older and demonstrate punctuality and reliability.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer service skills

Problem-solving

Listening skills

Positive attitude

Education

High School diploma/GED equivalent

Tools

Basic computer proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.