Member Services Associate

The Salvation Army; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Member Services Associate to join their team at a community center. This role is pivotal in delivering top-notch customer service to center members and guests, ensuring their inquiries about memberships and facility information are met with prompt and friendly assistance. The ideal candidate will possess a strong background in sales and marketing, coupled with excellent communication skills, to effectively engage with a diverse clientele. Join this mission-driven organization where your contributions will make a positive impact on the community while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

Generous paid time off

Employer funded Pension Plan

Comprehensive health care coverage

Flexible Spending Accounts

Remitted Tuition Program

Eligibility for Public Student Loan Forgiveness Program

Qualifications

• Minimum 3 years’ experience in sales required.
• Strong customer service and communication skills essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Assist with membership information and enrollment procedures.

Skills

Sales Skills

Customer Service Skills

Interpersonal Communication

Research Skills

Tracking Skills

Education

Bachelor of Science in Sales and Marketing

Job description

Overview

Position: Member Services Associate

Location/Dept.: Ray & Joan Kroc Corps Community Center, Philadelphia PA

Availability: Immediate

Schedule: PT (up to 19 hours weekly) and FT (up to 40 hours weekly). Must be willing and able to work weekends and evenings as required to support the ongoing operations of the Kroc Center.

Reporting Relationship: Welcome Center Supervisor

Salary Grade: $16.00 per hour; 74 Non-Exempt

The Salvation Army is hiring and offers an excellent benefits package to eligible employees including:

1. Generous paid time off every year including holidays, up to 3 personal days, vacation time, and sick time.
2. Employer funded Pension Plan (company contributions begin after 1 year of employment).
3. Comprehensive health care coverage with low-cost employee premiums, co-pays, and deductibles.
4. Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life.
5. Flexible Spending Accounts.
6. Remitted Tuition Program.
7. Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.
8. Most importantly – a job with a good purpose!

During the COVID Pandemic, our Center is committed to doing everything possible to assure the safety of our staff, members, and guests.

To find out more about The Salvation Army KROC Center, go to https://pa.salvationarmy.org/kroc-center-pa.

Responsibilities

The Member Services Associate will provide the highest level of customer service to prospects, center members, and guests related to facility and membership information, enrollment procedures, ongoing customer satisfaction, and membership recruitment and retention.

Qualifications

Requirements: Bachelor of Science or equivalent in Sales and Marketing or related field preferred, with a minimum of 3 years’ experience in the sales field. Excellent sales, marketing, research, and tracking skills required. Strong customer service and interpersonal communication skills required. The ability to be flexible and accommodating as it relates to scheduling appointments for prospects and members. Must be able to read, write, and communicate in English; proficiency in oral and written communication skills. Must have the ability to work and relate well with people. Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and FBI Criminal Record/Fingerprint Check. Must have an appreciation for and be able to embrace the Mission of The Salvation Army.

Contact: Please send or fax your resume along with a cover letter with salary expectations to:

The Salvation Army Kroc Center

Human Resources Department

4200 Wissahickon Ave, Philadelphia, PA, 19129

Online applicants: Member Services Associate in Philadelphia - Kroc

No phone calls please.

Released by the Kroc Center Human Resources Department 3/5/2025

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.