Member Services Associate (Part-Time)

Tennessee Aquarium; Chattanooga, Northern (TN, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

The Tennessee Aquarium in Chattanooga seeks a part-time Member Services Associate to engage guests and members, assist with memberships, and promote events and benefits. You will handle purchases, renewals, reservations, and inquiries, fostering excellent customer experiences.

You will enter data in Ticketure and Humanitru, stay informed about offerings, and collaborate with related teams to reach sales goals while delivering a seamless planning experience for visitors.

Qualifications

• Customer service and sales experience required.
• Cash handling experience preferred.
• Bilingual in English/Spanish and/or ASL is a plus.

Responsibilities

• Respond to member needs via onsite, phone, and email, including membership purchases/upgrades, event reservations, guest ticket sales, and other questions.
• Enter, verify, and update membership data in Ticketure and Humanitru systems.
• Develop and maintain knowledge of Ticketure and Humanitru to process and import memberships and event registrations.
• Maintain knowledge of Aquarium offerings, member benefits, seasonal promotions, IMAX films, Backstage Passes, the River Society, and events to promote to members.
• Listen and communicate effectively with guests, close sales, and input accurate data.
• Work collaboratively with Membership, Admissions, and Group Sales teams to meet departmental sales goals and provide support during downtime.
• Cross-train with other departments to stay current on experiences and opportunities.
• Assist with event setup, coordination, and execution of internal/member events as needed.
• Develop extensive knowledge of the Aquarium and Chattanooga community to provide a 'one-stop' planning experience.

Skills

Customer service

Sales experience

Cash handling

Bilingual English/Spanish and/or ASL

Education

High school diploma or GED

Tools

Ticketure

Humanitru

Job description

Tennessee Aquarium
Chattanooga, TN 37402, USA

Description

At the Tennessee Aquarium, we strive to connect people with nature and empower them to make informed decisions about water and wildlife. We are passionate about our values, which include respect for conservation, a mindset of lifelong learning, and a collaborative, learning-based, respectful work environment.

The Member Services Associate is responsible for engaging with guests and members at Member Services and in the Membership office in order to assist with membership purchases and renewals, generate additional sales, and ensure excellent customer service by problem-solving any guest needs.

Key Responsibilities

• 1. Responds to member needs via onsite, phone, and email, which may include membership purchases and upgrades, member event reservations, guest ticket sales, and other membership questions.
• 2. Enters, verifies, and updates membership data in Ticketure and Humanitru systems.
• 3. Develops and maintains a strong working knowledge of Ticketure and Humanitru systems to assist in processing and importing memberships and event registrations.
• 4. Maintains an ongoing knowledge base of Aquarium offerings, including member benefits, seasonal promotions, IMAX films, Backstage Passes, the River Society, and other special events to promote to members.
• 5. Listens and communicates effectively with guests, close s sales, and efficiently inputs accurate and detailed data.
• 6. Works collaboratively with the Membership, Admissions, and Group Sales teams to achieve departmental sales goals and to provide support during downtime.
• 7. Cross-trains with other departments to stay current on available experiences and opportunities.
• 8. Assists with event setup, coordination, and execution of internal/member events as needed.
• 9. Develops extensive knowledge of the Aquarium and the Chattanooga community to provide a "one-stop" planning experience.

Key Requirements

• Customer service and sales experience required.
• Cash handling experience preferred.
• High school diploma or GED preferred.
• Excellent communication skills (verbal, written, and listening).
• Bilingual in English/Spanish and/or ASL proficiency a plus.
• Must be able to work independently without direct supervision
• Ability to solve problems, address complaints, and provide prompt service recovery.
• Strong computer proficiency and ability to learn new software.
• Ability to work well within a team environment.
• Ability to multitask in a public facing setting.
• Ability to operate a cash register and handle money.

Part-time, hourly ($16/hour); Holiday and weekend work as needed. 20-25 hours/week, typically across 3 shifts.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.