Visitor Services Associate (Part-Time)

Tennessee Aquarium; Chattanooga (TN); On-site; USD 17,000 - 21,000; Part time

Job summary

The Tennessee Aquarium in Chattanooga is seeking a part-time Guest Services Associate to deliver outstanding customer care by anticipating and meeting the needs of all visitors. You will rotate between posts, assist guests, and help maintain smooth operation across River Journey and Ocean Journey buildings.

The role requires strong service recovery, the ability to work under pressure, and comfort directing crowds.

Qualifications

• Strong customer service experience.
• Ability to perform under pressure.
• Excellent verbal and written communication.
• Comfort addressing large groups of visitors.
• Team player with a positive attitude.

Responsibilities

• Connects with visitors to ensure a positive, high level of customer service throughout their visit.
• Addresses complaints and provides prompt service recovery in a calm and professional manner.
• Rotates between each designated post to assist and educate visitors and ensure efficient operations.
• Directs visitors to maintain smooth flow and monitor crowding; assists with elevators and escalators as needed.
• Monitors safety of animals and visitors at touch tanks and communicates rules clearly.

Skills

Customer service

Communication

Teamwork

Crowd handling

Safety awareness

Job description

The Tennessee Aquarium,rated the best aquarium in America for overall guest satisfaction,attracts over 750,000 visitorseach year. As a Guest Services Associate, you will provide an excellent level of customer care by anticipating and meeting the needs of all our visitors.

Key Responsibilities

1. Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
2. Addresses complaints and provides prompt service recovery in a calm and professional manner.
3. Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
4. Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
5. Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents
6. Communicates professionally via a two-way radio.
7. Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
8. Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

Key Requirements

• Exceptional customer service and recovery skills
• Ability to perform job duties under pressure
• Positive attitude with visitors and co-workers at all times
• Ability to address large groups of people at one time
• Ability to work well in a team
• Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
• Ability to alternate between cold, hot, and/or wet conditions
• Ability to perform frequent and/or repetitive physical activities

Part-time, hourly ($16/hour); holidays, weekends, and evening shifts are required.

All submissions must be received by September 17, 2026, at 5:00 PM EST.