Member Services Associate II

YMCA of Greenville; Simpsonville (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Earned wage access

Free Y membership

Program discounts

403b retirement plan

12% Retirement contribution

Job summary

The YMCA of Greenville seeks a part-time Member Services Associate II to deliver top-notch service to members, guests and program participants. The role requires afternoon and weekend availability, with opportunities to promote memberships and programs and to serve as Manager on Duty when needed.

Responsibilities include handling member concerns, processing registrations and payments, and maintaining a positive front-desk environment with proficient computer usage.

Qualifications

• One year customer service/public relations experience.
• One year supervisory experience.
• Detail-oriented with strong organizational skills and ability to multi-task.
• Able to be efficient and productive in a fast-paced environment.
• Demonstrates enthusiasm and excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Requires completion of Child Abuse Prevention, Bloodborne Pathogen and CPR/First Aid training within first 30 days.

Responsibilities

• Provide excellent service to members, guests, and program participants; support member retention.
• May serve as Manager on Duty as requested by management.
• Conduct interviews and tours; sell memberships and programs; share information on facility and programs.
• Handle and resolve membership concerns; inform supervisor of issues.
• Apply YMCA policies related to member services.
• Register and process payments for memberships/programs.
• Utilize YMCA computer systems proficiently.
• Maintain professionalism and work extended hours as needed.
• Follow policies related to boundaries with consumers; complete abuse risk management training.
• Manage front desk tasks including sign-in/out and ensuring authorized access.

Skills

Customer service

Public relations

Supervisory

Communication

Detail-oriented

Multitasking

Computer skills

Job description

Overview

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

The Member Services Associate II is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs.

Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

• Work Today, Get Paid Today!!!Instant access to your earned wages before payday
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, Aports, Personal Training, and Aquatics.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

*This position requires afternoon and weekend availability. Candidates must be available Monday through Friday from 1:00 PM to 9:00 PM, with some weekend availability required.*

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• May be required to serve as Manager on Duty as requested by upper management.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
  • Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Qualifications

• One year customer service/public relations experience.
• One year supervisory experience.
• Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.

Requires:

• Completion Child Abuse Prevention, Blood Bourne Pathogen and CPR/First Aid training within first 30-days of employment.