Member Services Associate

Power Wellness; Rolla, Northern (MO, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Power Wellness is seeking a Member Services Associate to provide exceptional service at the front desk of The Centre powered by Phelps Health. The role includes selling memberships, handling signups, and assisting guests and members.

The position emphasizes guest satisfaction, efficient use of the Compete software, and accurate cash handling. CPR/AED certification is required within 90 days of hire and a professional, team-oriented demeanor is essential.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

Responsibilities

• Oversee service desk operations, including opening/closing, phones, registrations and fee handling.
• Promote and sell memberships and ancillary services.
• Schedule appointments via core software and manage reminders.
• Balance cash drawers and follow card/check policies.
• Enroll members via contracts, obtain signatures and provide handbooks.
• Maintain radio communications with departments as needed.
• Contribute to member satisfaction metrics and surveys.
• Maintain an average of 5 shifts per month.
• Stand for shifts of 3–6 hours.
• Perform other duties as assigned.

Skills

Customer service

Sales

Cash handling

POS

Multitasking

Communication

Education

High School Diploma

Certificate (College/Technical)

Tools

Compete software

Job description

Position Title: Member Services Associate
Location: The Centre Powered by Phelps Health
Type: Part Time

Summary:
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:

• 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• 6. Effective radio communication with all departments as needed.
• 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• 8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
• 9. Must be able to stand for length of shift (generally 3-6 hours at a time).
• 10. Other duties as assigned.

Qualifications:

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.