Member Services Associate

New York New Jersey Trail Conference; Mahwah, Northern (NJ, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Employer-subsidized health care

403(b) retirement matching

Sick leave accrual

Paid time off

Complimentary membership

Twelve paid holidays

Job summary

The New York-New Jersey Trail Conference seeks a full-time Member Services Associate in Mahwah, NJ to provide data entry support in Salesforce, manage front desk tasks, and handle retail operations.

Responsibilities include processing memberships and donations, supporting the Executive team, delivering strong customer service to visitors, and processing retail and wholesale orders, while ensuring building operations run smoothly.

Qualifications

• Experience with Salesforce and CRM/data systems is required.
• Strong computer skills are mandatory.
• Excellent written and verbal communication required.
• Ability to interact effectively with people from diverse backgrounds.

Responsibilities

• Membership and donor services administration, including data entry and renewal communications.
• Executive team support, including scheduling and board materials.
• Customer service at the Mahwah headquarters, answering calls and directing inquiries.
• Retail and wholesale sales fulfillment and store upkeep.

Skills

Excellent communication

Multicultural interaction

Flexibility

Task prioritization

Driver’s license

Tools

Salesforce

CRMs

Data systems

Job description

Help protect trails and preserve nature—discover staff, volunteer, and Corps opportunities with the Trail Conference.

Reports to: Charitable Gifts and Events Manager FLSA: Non-Exempt

POSITION SUMMARY

The New York-New Jersey Trail Conference seeks a full-time (40 hours per week) Member Services Associate to provide data entry support in Salesforce, support our front desk operations, and retail operations. The Trail Conference’s 30,000+ person community, including members, volunteers, customers, donors and more, is essential to the organization’s success and this position is vital in supporting it.

The Member Services Associate’s responsibilities include data entry and membership fulfillment tasks, assisting senior management with organizational administration, fulfilling our retail transactions, answering and directing telephone calls, and supporting the daily operations of the Trail Conference’s headquarters.

The Trail Conference is committed to building a culturally diverse organization whose employees are committed to ensuring that the joys of nature belong to everyone, regardless of race, ethnicity, gender, gender identity, age, disability, national origin, or religion.

KEY RESPONSIBILITIES

Membership and Donor Services Administration, ~30%

• Receive, process, and record checks and electronic fund transactions in Salesforce.
• Assist with administering our membership program, including sending renewal emails, physical mailings, and data entry in Salesforce.
• Assist office volunteers with data entry and other administrative tasks.
• Support monthly reconciliation efforts with Finance Team for financial reporting.
• Support the Advancement department as needed.

Executive Team Support, ~25%

• Provide administrative and scheduling support for Executive Director and senior staff.
• Assist with the administrative organization of the Board of Directors and Board Committees.
• Prepare the board annual calendar and corresponding meeting invites.
• Draft agendas, take minutes, and track attendance for board and committee meetings.
• Assist with the preparation and distribution of board and committee meeting packets to the Board of Directors.
• Prepare all correspondence and event details for the two Delegate’s meetings, attend meetings, take minutes, and disseminate relevant information.

Customer Service, ~20%

• Provide a welcoming atmosphere for visitors to the Mahwah headquarters.
• Answer phone calls and forward messages to appropriate personnel.
• Manage incoming and outgoing mail and packages.

Retail and Wholesale Sales (Fulfillment), ~15%

• Process, including shipment, retail and wholesale orders. Restock merchandise and maintain an organized store appearance.

Building Operations & Upkeep, ~10%

• Greet vendors for on-site visits related to the building.
• Monitor and upkeep inside building conditions to maintain a welcoming and clean environment in conjunction with the Finance and Operations team.

Desired Qualifications

• Prior experience working with Salesforce and CRMs and data systems.
• Strong computer skills are mandatory.
• Flexibility and the ability to prioritize new tasks as they come in.
• Excellent written and verbal communication skills.
• Ability to effectively interact with people from diverse cultural, socioeconomic, and ethnic backgrounds.
• Ability to listen, give, and take feedback and learn.
• Valid driver’s license and reliable transportation.

While the Trail Conference encourages and supports remote and hybrid work arrangements to allow staff members to fulfill some or all their duties from an off-site location, the Member Services Associate responsibilities require them to be physically present in our headquarters a minimum of three days a week in Mahwah, NJ.

Based in Mahwah, New Jersey, this is a full-time position beginning immediately.

Compensation

The hourly rate is between $20 to $23 per hour depending on experience. The Trail Conference proudly provides a full range of benefits including employer subsidized health care, matching 403(b) benefits after 6 months of service and sick pay accrued at .75 days per full month worked for a total of 9 days per year. Paid Time Off is accrued at 1.5 days per month. Benefits include complimentary membership and twelve paid holidays.

The New York-New Jersey Trail Conference is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on actual or perceived race, creed, color, national origin, nationality, ancestry, age, sex, pregnancy, breastfeeding, religion, affectional or sexual orientation, gender identity or expression, marital status, civil union status, domestic partnership status, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces, mental or physical disability, including perceived disability and AIDS or HIV status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, legitimate business needs, and other lawful criteria.

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