Member Services Associate

United Defense Tactical - Hingham; Hingham (MA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Skill Development

Networking

Sense of community

Training & development

Free uniforms

Opportunity for advancement

Job summary

United Defense Tactical is seeking a friendly, professional Front Desk Associate to be the first contact for customers, greeting them in person, by phone, or email and assisting with their needs.

The role requires excellent communication, multitasking, and the ability to manage priorities in a fast-paced environment at our Hingham facility.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist role preferred.
• Excellent communication and interpersonal skills for interactions with customers, colleagues and managers.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency with office equipment (computer, printer, scanner).
• Familiarity with Microsoft Office and Google Suite.
• Strong attention to detail and accuracy in data entry and records.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome customers at the front desk and direct to proper department.
• Answer and manage phone calls and emails in a timely, professional manner.
• Maintain front desk area: organized, clean, and well-stocked.
• Process inquiries, complaints, and requests; escalate as needed.
• Check-in and check-out customers; ensure reservation and billing accuracy.
• Maintain customer records and update database with relevant information.
• Coordinate with other departments to meet customer needs and resolve issues.
• Perform general administrative tasks such as photocopying, scanning, and filing.
• Adhere to company policies and maintain professionalism at all times.

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development
• Free uniforms
• Opportunity for advancement

Benefits/Perks

• Employee discounts
• Flexible scheduling
• Skill Development
• Networking
• Sense of community

Schedule / Expected Work Hours:

• 4 hour shift
• 8 hour shift
• Evening shift
• Weekends as needed

Job Summary

• Our company is seeking a friendly, professional, and customer-focused Front Desk Associate to join our team. The Front Desk Associate will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, including keeping it organized, clean, and well-stocked.
• Process customer inquiries, complaints, and requests, and elevate issues as needed to the appropriate department or person.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company's database with relevant information.
• Coordinate with other departments to ensure customer needs are met and issues are resolved.
• Perform general administrative tasks, such as photocopying, scanning, and filing.
• Adhere to company policies and procedures, and maintain a high level of professionalism at all times.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist role preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in using office equipment, such as a computer, printer, and scanner.
• Familiarity with basic office software, such as Microsoft Office and Google Suite.
• Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Company Overview

• United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

Company Purpose/Mission

• Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement.

Company Values

• The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work.
• Our core values are described as follows:
  
  1. Don’t make excuses, make it happen.
• 1. Serve selflessly and with the highest integrity.
• 1. Show up with positivity, high energy, and excitement.
• 1. UDT is a synonym for world class - Operate like it in everything you do.
• 1. Be organized. Be clean. Be prepared.
• 1. Keep calm and respect others.
• 1. Educate & Execute, but more importantly - EMPOWER