Member services representative

United Defense Tactical - San Antonio Northwest; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Vision insurance

Employee discounts

Flexible scheduling

Skill Development

Networking

Sense of community

Job summary

United Defense Tactical in San Antonio, TX seeks a friendly, professional member services associate to greet customers and assist with their needs at the front desk. You will manage in-person, phone, and email inquiries with a focus on accurate reservations and courteous service.

Ideal candidates have 1–2 years in customer service, strong communication, multitasking, and proficiency with common office software.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or receptionist experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with common office equipment and software.

Responsibilities

• Greet and assist customers at the front desk and direct them appropriately.
• Answer phone calls and emails promptly and professionally.
• Maintain organized front desk area and stock supplies.
• Handle inquiries, complaints, and requests, escalating when needed.
• Check-in/check-out customers and manage reservations and billing information.
• Update customer records and coordinate with other departments.
• Perform general administrative tasks and adhere to company policies.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Office software

Education

High school diploma

Tools

Microsoft Office

Google Suite

Job description

Benefits:

• Paid time off
• Vision insurance

Benefits/Perks

• Employee discounts
• Flexible scheduling
• Skill Development
• Networking
• Sense of community

Schedule / Expected Work Hours:

• 8 hour shift
• Evening shift
• Weekends as needed

Job Summary

• Our company is seeking a friendly, professional, and customer-focused member services associate to join our team. The Associate will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, including keeping it organized, clean, and well-stocked.
• Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company's database with relevant information.
• Coordinate with other departments to ensure customer needs are met and issues are resolved.
• Perform general administrative tasks, such as photocopying, scanning, and filing.
• Adhere to company policies and procedures, and maintain a high level of professionalism at all times.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist roles preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in using office equipment, such as a computer, printer, and scanner.
• Familiarity with basic office software, such as Microsoft Office and Google Suite.
• Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Company Overview

• United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

Company Purpose/Mission

• Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement.

Company Values

• The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work.
• 1. Don’t make excuses, make it happen.
  2. Serve selflessly and with the highest integrity.
  3. Show up with positivity, high energy, and excitement.
  4. UDT is a synonym for world class - Operate like it in everything you do.
  5. Be organized. Be clean. Be prepared.
  6. Keep calm and respect others.
  7. Educate & Execute, but more importantly - EMPOWER