Member Services Associate

Global Rescue; Dorado (PR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily and weekly incentives

Benefits

Job summary

A leading travel risk management firm is looking for a motivated individual to join their Customer Relations team in Dorado, PR. This role involves providing excellent customer service and working with members across various communication channels. Responsibilities include becoming a product expert, generating revenue, and meeting sales goals. Candidates should have customer service experience, strong communication skills, and the ability to work both independently and in teams. Incentives based on performance are available.

Qualifications

• Previous customer service experience required.
• Exceptional written and verbal communication skills needed.
• Attention to detail and follow-through essential.
• Efficient time management and organizational skills are crucial.
• Ability to work independently and as part of a team.
• Bilingual in English and Spanish preferred.

Responsibilities

• Become a subject matter expert for Global Rescue’s products and services.
• Help build consumer membership business year over year.
• Generate new revenue from inbound inquiries and outbound calls.
• Serve as a liaison between customers and various departments.
• Meet daily, weekly, and monthly sales goals.

Skills

Customer service skills

Written communication

Verbal communication

Time management

Organizational skills

Bilingual (English and Spanish)

Job description

Culture

Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players that have a “get it done” mentality. The overall ethos is “no job too big or too small”; this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and ever-changing so there is always a buzz, you’ll never get bored or too comfortable working in crisis response.

Role Overview

Global Rescue is looking to add an enthusiastic and motivated individual to our growing Customer Relations team. As the initial voice of Global Rescue, you will be working with our members through various communication avenues providing excellent customer service and identifying the right services for each customer. There is no typical day here – one day you might be providing clarity on how a Global Rescue membership will help on a family vacation, to assisting our sales team to grow partner sales. You should be a team player, competitive, excellent multi-tasker, have great time management skills and enjoy helping find the right solutions for our members. This is a great opportunity for a motivated individual with customer service skills looking to grow their career. Opportunity for daily and weekly incentive compensation based on team and individual performance.

Responsibilities

• Become a subject matter expert for Global Rescue’s products, policies, and systems allowing you to effectively describe the nature and scope of Global Rescue services
• Help build the consumer membership business year over year
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Serve as the liaison between the customers and various departments
• Meet daily, weekly, and monthly sales goals

Qualifications

• Previous customer service experience
• Exceptional written and verbal communication skills
• Attention to detail and follow-through
• Efficient time management and organizational skills
• Ability to work independently and in a group setting
• Bilingual Preferred - English and Spanish

Compensation

Based on experience + daily and weekly incentives + benefits.

Location

Dorado, PR