Member Services Associate

Power Wellness; Ann Arbor (MI); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Power Wellness seeks a Part-time Member Services Associate for The Health and Fitness Center at Washtenaw Community College in Ann Arbor. You will support front-desk operations, process memberships, and promote wellness services in a customer-focused setting.

The role requires strong communication, the ability to multi-task, and a professional demeanor. Must be able to stand for 3–6 hours and work a flexible schedule including some weekends.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills.
• Ability to multi-task and maintain professionalism.
• Proficient computer skills.

Responsibilities

• Oversee service desk operations, greeting guests, POS, registrations, and passes.
• Promote memberships and ancillary services such as training and nutrition.
• Schedule appointments using core software (Compete).
• Balance cash drawer and understand payment policies.
• Enroll members via contracts and provide member handbook.
• Maintain effective radio communication with departments.
• Support satisfaction metrics like surveys and feedback.
• Aim to average about 5 shifts per month.
• Stand for 3–6 hours per shift as needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Multi-tasking

Professional demeanor

Education

High School diploma or GED

College/technical certificate

Tools

Compete

Job description

Position Title: Member Services Associate
Location: The Health and Fitness Center at Washtenaw Community College
Type: Part time: Flexible availability including some weekends

Summary:

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

Essential Duties and Responsibilities:

1. 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. 6. Effective radio communication with all departments as needed.
7. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. 9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. 10. Other duties as assigned.

Qualifications:

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.