Member Services and Wellness Coordinator

Socket.dev; South Amboy (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Socket.dev is seeking a Membership and Wellness Coordinator to support the Membership and Wellness Director in creating a welcoming Member Experience Desk and promoting health initiatives. The role requires flexible hours, leadership of staff, and collaboration to grow branch membership and wellness programs.

Responsibilities include staff training, enrollment procedures, wellness activities, and participation in events to promote the YMCA and its services. Evening/weekend hours may be required.

Qualifications

• AA degree or equivalent education preferred.
• ACSM, ACE, NASM, or NSCA certification.
• Current CPR, AED, O2, First Aid required.
• Strong written and verbal communication skills.

Responsibilities

• Provide leadership for desk and wellness services, including member relations and program registration.
• Monitor operations to meet health and safety standards and ensure certifications are current.
• Assist in training staff and scheduling, directing personnel and volunteers as needed.
• Develop wellness programs and enrollment procedures to boost retention and engagement.
• Support membership recruitment strategies and represent the YMCA at events.
• Coordinate sales and customer service training for desk and wellness staff.

Skills

Communication

Diversity interactions

Education

AA degree or equivalent education

ACSM/ACE/NSCA certification

CPR, AED, O2, First Aid certification

Tools

Microsoft Office

Job description

HOURS: Full Time
PAY RATE: $20-$22/hour DOE

POSITION SUMMARY:

The Membership and Wellness Coordinator will support the Membership and Wellness Director in the day-to-day functioning of the Member Experience Desk that creates a welcoming culture as well as supporting the Health & Wellness Department.

The Membership and Wellness Coordinator will support the development and sustainability of the branch membership and wellness departments. This individual will be required to work flexible hours, especially during peak times of facility usage and lead her/his team by example.

ESSENTIAL FUNCTIONS:

• Provide leadership for the continued operation and improvement of all desk and wellness services to include member and constituent relations, information, and program registration.
• Monitor daily operations to adhere to all YMCA health and safety standards and policies. Ensure all staff is current with required certifications.
• Support the Member Services and Wellness Director in training staff, support the scheduling of staff, and directs personnel and volunteers as needed for desk and wellness services. Supports the departmental strategies to motivate staff and achieve goals. Provide leadership for an effective tour and enrollment procedure via desk and wellness staff.
• Work in tandem with the Director to identify and implement wellness, group exercise and personal training programs that promote retention of existing members and engage new members. Direct and engage staff to support health and wellness initiatives to achieve retention goals.
• Support the implementation of membership strategies that support the recruitment of new members and retention of existing members.
• Participates in membership events at both locations and represents the YMCA at community events to promote the YMCA.
• Ensure the delivery of appropriate sales and customer service training for desk and wellness staff.
• Consistently communicate with the Director of Member Services and Wellness regarding cleanliness and safety of facility.
• Participate in assigned aspects of the Annual Fundraising Campaign.

REQUIREMENTS:

• AA degree in related field is preferred or equivalent education and work experience in related field
• ACSM, ACE, NASM, or NSCA certification
• Current CPR, AED, O2, First Aid required
• Program Management experience preferred
• Previous supervisory experience preferred
• Ability to interact with a diverse population
• Strong written and verbal communication skills
• Proficient in Microsoft office software and ability to quickly learn and use other software products utilized by the Association.

PHYSICAL REQUIRIEMENTS/WORKING CONDITIONS:

Normal amounts of walking, standing, reading, writing, computer work, sitting, lifting, pushing, pulling, bending stretching for a fitness and wellness environment; evening and weekend hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.