Member Services and Programming Manager

Plus One, an Optum Company; Boston (MA); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Medical plan options

Dental and Vision coverage

401(k) Retirement & Savings Plan

Life Insurance

Disability insurance (short & long)

Job summary

Plus One, an Optum Company, is seeking a Member Services and Programming Manager for a university fitness facility in Boston, MA. This role leads daily operations of the Member Services and Programming teams, coordinates scheduling and onboarding, and ensures a high-quality participant experience.

You will develop strong communication across staff, support marketing efforts, manage the membership system, and maintain a safe, welcoming environment for all clients and guests.

Qualifications

• Bachelor’s degree required.
• Minimum three years of fitness center experience with member interaction.
• Current CPR/AED and First Aid certification.
• Strong customer services and networking skills with clients, guests and participants.
• Ability to engage participants as a public speaker.
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead daily operations of the Member Services and Programming teams, including scheduling, supervision, onboarding and workflow coordination.
• Develop and maintain effective communication systems among staff.
• Coordinate staff responsibilities and resources for fitness programs and activities.
• Ensure programs meet standards and deliver high-quality participant experiences.
• Provide cross-functional training and orientations for new hires.
• Assist the General Manager with marketing, communications, schedules, promotions and member engagement.
• Manage membership and check-in systems with accurate records.
• Maintain a safe, welcoming environment and high service levels.
• Foster inclusivity, collaboration, accountability and continuous improvement.
• Provide staffing and program updates to the General Manager and participate in meetings.

Skills

Public speaking

Customer service

Leadership presence

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Overview:

We are looking for a

• Lead daily operations of the Member Services and Programming teams (Squash/Tennis lessons and clinics, Lifting classes, Pilates workshops, nutrition workshops), including scheduling, supervision, training, onboarding, and workflow coordination.
• Develop and maintain effective communication systems to ensure information is shared efficiently among Member Services and Programming staff.
• Coordinate staff responsibilities and resources to ensure successful execution of fitness and group fitness programs, recreational activities, and team-building initiatives.
• Ensure all member services and programming meet operational standards, align with client and Workplace Well-being culture, and deliver a high-quality participant experience.
• Provide cross-functional training and orientations for new hires across member and programming teams.
• Assist the General Manager with marketing and communications, including schedules, promotions, signage, digital content, and member engagement initiatives.
• Manage and maintain the membership and check-in management system, ensuring accurate records and consistent operational procedures.
• Support overall facility operations to ensure a safe, professional, welcoming, and member-ready environment.
• Foster a culture of inclusivity, collaboration, accountability, continuous improvement, and exceptional customer service aligned with Workplace Well-being and client expectations.
• Maintain a visible leadership presence through active engagement with members and staff on the fitness floor and at the service desk.
• Provide regular updates to the General Manager regarding staffing, budget performance, operational priorities, and program effectiveness, and participate in management and team meetings.
• Maintain facility security and access control by ensuring only authorized individuals enter and utilize the fitness center during operating hours.

Job Overview:

We are looking for a Member Services and Programming Manager to work at an university’s fitness facility located in Boston, MA.

• Lead daily operations of the Member Services and Programming teams (Squash/Tennis lessons and clinics, Lifting classes, Pilates workshops, nutrition workshops), including scheduling, supervision, training, onboarding, and workflow coordination.
• Develop and maintain effective communication systems to ensure information is shared efficiently among Member Services and Programming staff.
• Coordinate staff responsibilities and resources to ensure successful execution of fitness and group fitness programs, recreational activities, and team-building initiatives.
• Ensure all member services and programming meet operational standards, align with client and Workplace Well-being culture, and deliver a high-quality participant experience.
• Provide cross-functional training and orientations for new hires across member and programming teams.
• Assist the General Manager with marketing and communications, including schedules, promotions, signage, digital content, and member engagement initiatives.
• Manage and maintain the membership and check-in management system, ensuring accurate records and consistent operational procedures.
• Support overall facility operations to ensure a safe, professional, welcoming, and member-ready environment.
• Foster a culture of inclusivity, collaboration, accountability, continuous improvement, and exceptional customer service aligned with Workplace Well-being and client expectations.
• Maintain a visible leadership presence through active engagement with members and staff on the fitness floor and at the service desk.
• Provide regular updates to the General Manager regarding staffing, budget performance, operational priorities, and program effectiveness, and participate in management and team meetings.
• Maintain facility security and access control by ensuring only authorized individuals enter and utilize the fitness center during operating hours.

Requirements:

• Bachelor’s degree
• Minimum three years of experience in a fitness center that has close interactions with members and guests.
• Current CPR/AED and First Aid certification.
• Must be knowledgeable about the industry with the customer skills to network, engage, and interact with all clients, guests, and participants.
• Ability to effectively engage participants as a public speaker.
• Competent with Microsoft Suite (Word, Excel, Power Point, Outlook).

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program
• Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The annual salary for this position ranges from $66,300 - $72,800. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.