Member Services Advocate

CBCS; Alabama; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

401(k) match

Profit Sharing

PTO

Disability Insurance

Maternity Leave

Parking

Life Insurance

Job summary

Cottingham & Butler in Alabama is seeking a Member Services Advocate to help members navigate health insurance and benefits. You will guide complex coverage scenarios, resolve escalated claims, and coordinate with providers, carriers, and third-party admins to ensure timely resolutions.

Ideal candidates have hands-on experience with health plans and claims processes, are comfortable advocating for members, and can manage sensitive issues with minimal oversight in a fast-paced, member-facing role.

Qualifications

• Experience in health insurance, claims resolution, or benefits administration.
• Ability to interpret plan details and independently drive outcomes.
• Strong advocacy and multi-stakeholder coordination.

Responsibilities

• Guide members through complex coverage scenarios.
• Resolve escalated claims and billing issues.
• Partner with providers, carriers, and third-party administrators to ensure timely resolutions.
• Advocate on behalf of members with minimal oversight.

Job description

Member Services Advocate

Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.

In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight.

We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including direct interaction with providers or carriers. Successful candidates will be confident advocating on behalf of members in complex situations and comfortable managing issues that require coordination across multiple parties. This role is best suited for individuals with experience in health insurance, TPAs, provider offices, or benefits administration who are ready to apply their expertise in a highly specialized, member-facing advocacy role.

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

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