Member Service Teller

Summit Credit Union; Janesville (WI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401K with match

Paid time off

Paid holidays

Paid volunteer time

Birthday PTO

Student loan repayment

Tuition reimbursement

Job summary

Summit Credit Union in Janesville is seeking a friendly Member Service Teller to be the welcoming face of the branch. You’ll handle customer interactions and transactions with care, accuracy, and a service-first mindset.

The role emphasizes listening to member needs, educating them on Summit’s products, and supporting a courteous, efficient branch environment, with a focus on inclusion and community. If you enjoy helping others and thrive in a dynamic team, this position offers growth

Qualifications

• One year of customer service or sales experience.
• High school diploma or equivalent.
• Strong interpersonal skills and a knack for building rapport.
• Confidence in using Microsoft Office and basic math skills.
• A sharp eye for accuracy and a commitment to excellence.

Responsibilities

• Greet members with warmth and genuine interest—every interaction matters.
• Handle a variety of financial transactions with precision and care.
• Listen closely to uncover member needs and connect them with the right teammates.
• Educate members on Summit’s products and services to help them manage money more effectively.
• Keep branch operations running smoothly with attention to detail and timeliness.

Skills

Customer service

Interpersonal skills

Attention to detail

Sales experience

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you someone who thrives on meaningful conversations, loves helping others, and enjoys making everyday moments a little more fun? At Summit Credit Union, we’re not just about transactions—we’re about transformation. We’re looking for a passionate, people-first Member Service Teller at our Janesville branch to be the friendly face of our branch and the heartbeat of our member experience.

What You’ll Do

• Greet members with warmth and genuine interest—every interaction matters.
• Handle a variety of financial transactions with precision and care.
• Listen closely to uncover member needs and connect them with the right teammates.
• Educate members on Summit’s products and services to help them manage money more effectively.
• Keep branch operations running smoothly with attention to detail and timeliness.

What You Bring

• At least one year of customer service or sales experience.
• A high school diploma or equivalent.
• Strong interpersonal skills and a knack for building rapport.
• Confidence in using Microsoft Office and basic math skills.
• A sharp eye for accuracy and a commitment to excellence.

What to Expect

• A dynamic environment where you’ll be on your feet, engaging with members.
• Saturday hours required—because our members count on us.
• A team that values inclusion, diversity, and the power of “different makes us better.”
• 401K with match
• Paid time off, paid holidays, paid volunteer time, plus birthday PTO.
• Student Loan Payback
• Tuition Reimbursement
• And more!

Why Summit?

We’re co‑creators of a workplace culture that connects, inspires, and acts. We believe in making money management easier, more effective, and yes—more fun. If you’re ready to be part of a team that puts people first and service at the center, we’d love to meet you.

Required Statement Sections

• Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.
• Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Preferred

Advanced

Detail Orientation & Accuracy

Intermediate

Intermediate

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.