Member Service Teller

Summit Credit Union; Muskego (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Paid time off

Paid holidays and wellness-focused

Job summary

Summit Credit Union in Muskego, WI is seeking a Member Service Teller to be the friendly first contact for members and to deliver confident guidance on everyday financial tasks.

You will handle in-person transactions, answer questions, and connect members with appropriate teammates to help with saving, loans, and home buying. This role emphasizes accuracy, service, and community focus.

Qualifications

• 1+ year of customer service or sales experience.
• A high school diploma or equivalent.
• Strong interpersonal and relationship-building skills.
• Solid judgment for problem-solving within established guidelines.
• Attention to detail and comfort with basic math.
• Familiarity with Microsoft Office.

Responsibilities

• Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their financial journey.
• Empower members through meaningful conversations, helping them feel heard and confident about their financial decisions.
• Ensure financial accuracy by completing transactions with precision—your attention to detail helps protect members’ financial well‑being.
• Spot opportunities that make members’ lives easier, referring them to teammates who can help them achieve goals like saving, buying a home, or managing everyday money tasks.
• Support the heartbeat of the branch by keeping daily operations running smoothly, ensuring seamless service for members.
• Represent Summit’s service philosophy in every interaction, building long‑term member relationships rooted in care, respect, and reliability.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Basic math

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Summit Credit Union, you’re not just stepping into a job but stepping into a people-first, top‑workplace culture where you get to make someone’s day, every day. As a Member Service Teller at our Muskego branch, you’re on the front lines helping real people feel confident about their money, answering questions face‑to‑face, solving problems in the moment, and creating genuinely positive experiences. You’ll be connecting with members, and working with teammates who support each other just as much as they support our members. If you love engaging with people, and being part of a community-focused workplace that actually feels good to work in, you’ll fit right

WhatYou’llDo and the ImpactYou’llMake

• Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their entire financial journey.
• Empower members through meaningful conversations , helping them feel heard, understood, and confident about their financial decisions.
• Ensure financial accuracy and trust by completing transactions with precision—your attention to detail helps protect members’ financialwell ‑ being.
• Spot opportunities that make members’ lives easier , referring them to the right teammates who can help them achieve goals like saving more, buying a home, or managing everyday money tasks.
• Support the heartbeat of the branch by keeping daily operations running smoothly, making sure members always experience seamless service.
• Represent Summit’s service philosophy in every interaction, helping buildlong ‑ termmember relationships rooted in care, respect, and reliability.

WhatYou’llBring

• 1+ year of customer service or sales experience
• A high school diploma or equivalent
• Strong interpersonal and relationship-building skills
• Solid judgment for problem-solving within established guidelines
• Attention to detail and comfort with basic math
• Familiarity with Microsoft Office

WhyYou’llLove Working Here

We take care of our people—because when our employees thrive, our members do too.

• Excellent health insurance options to support you and your family
• 401(k) with employer match to help you invest in your future
• Generouspaid time off so you can recharge and live your life
• Paid holidays and wellness-focused benefits
• Opportunities for professional growth and leadership development
• A people-first culture that values inclusion, purpose, and impact
• And more benefits designed to support you—at work and beyond

Our Commitment

At Summit Credit Union, differentmakesus better . We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.

Ready to Make an Impact?

Ifyou’repassionate about leading people, strengthening communities, and helping members achieve homeownership with confidence—we’dlove to meet you.

Additional Information

• Physical Demands of Position : While performing the duties of this job, the employeeis continuously required tostand, walk and sit, and use hands and fingers. The employeeoccasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
• Environmental/Working Conditions : Works in a typical administrative setting with climate control and appropriate lighting.Saturday hoursrequired.
• Disclaimer : The above information in this description has been designed toindicatethe general nature and level of work performed by employees in this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties,responsibilitiesand qualificationsrequired ofemployees assigned to this job.
• EEO Statement : At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union.Differentmakesus better. Employment decisions are made based on qualifications, merit, and businessneed.

Qualifications

Skills

Preferred

Advanced

Detail Orientation & Accuracy

Intermediate

Intermediate

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.