Member Service Teller

Summit Credit Union; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent health insurance

401K with match

Paid time off

Paid holidays

Paid volunteer time

Birthday PTO

Student Loan Payback

Tuition Reimbursement

Job summary

Summit Credit Union's Yellowstone branch is seeking a friendly Member Service Teller who thrives on meaningful conversations and helping members manage money. You’ll greet, process transactions accurately, and connect customers with the right teammates to meet their financial goals.

You’ll need at least one year of customer service or sales experience, a high school diploma, and comfort with Microsoft Office.

Qualifications

• At least one year of customer service or sales experience.
• High school diploma or equivalent required.
• Strong interpersonal skills and a can-do attitude.

Responsibilities

• Greet members warmly and handle transactions with accuracy.
• Listen to member needs and connect them with the right teammates.
• Educate members on Summit's products and services to improve money management.
• Maintain smooth branch operations with attention to detail and timeliness.
• Engage with members on Saturdays as part of the schedule.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

MS Office

Education

High school diploma

Tools

Calculator

Microsoft Office

PC/Terminal

Job description

Are you someone who thrives on meaningful conversations, loves helping others, and enjoys making everyday moments a little more fun? At Summit Credit Union, we're not just about transactions-we're about transformation. We're looking for a passionate, people-first Member Service Teller at our Yellowstone branch to be the friendly face of our branch and the heartbeat of our member experience.

What You’ll Do

• Greet members with warmth and genuine interest-every interaction matters.
• Handle a variety of financial transactions with precision and care.
• Listen closely to uncover member needs and connect them with the right teammates.
• Educate members on Summit's products and services to help them manage money more effectively.
• Keep branch operations running smoothly with attention to detail and timeliness.

What You Bring

• At least one year of customer service or sales experience.
• A high school diploma or equivalent.
• Strong interpersonal skills and a knack for building rapport.
• Confidence in using Microsoft Office and basic math skills.
• A sharp eye for accuracy and a commitment to excellence.

What to Expect

• A dynamic environment where you'll be on your feet, engaging with members.
• Saturday hours required-because our members count on us.
• A team that values inclusion, diversity, and the power of "different makes us better."

Perks

• Excellent health insurance
• 401K with match
• Paid time off, paid holidays, paid volunteer time, plus birthday PTO.
• Student Loan Payback
• Tuition Reimbursement
• And more!

Why Summit?

We're co-creators of a workplace culture that connects, inspires, and acts. We believe in making money management easier, more effective, and yes-more fun. If you're ready to be part of a team that puts people first and service at the center, we'd love to meet you.

Required Statement Sections

• Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.
• Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.
• Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Qualifications

Motivations

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Skills

• Cash handling (preferred)
• Detail Orientation & Accuracy (preferred)
• Customer service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.