Member Service Staff - Opener

YMCA of the North; Hudson (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

The YMCA of the North seeks a Morning Opener to join their Membership team in Hudson, WI. This role focuses on delivering outstanding customer service, engaging with members, and promoting YMCA programs. Ideal candidates will possess strong interpersonal skills and a commitment to creating a welcoming environment, all while working early morning shifts.

Qualifications

• Excellent customer service, sales, problem solving, communication skills required.
• Ability to obtain CPR/PR certifications within 30 days of hire.
• Experience in customer service preferred.

Responsibilities

• Provide excellent service to members, guests, and participants.
• Market and promote YMCA programs and services.
• Handle and resolve member concerns effectively.

Skills

Customer service

Sales

Problem solving

Communication

Interpersonal skills

Ability to multi-task

Education

High School Diploma/GED

Tools

Membership software

Job description

Membership Opener – Hudson YMCA
The Hudson YMCA is seeking an energetic, personable individual to join our Membership team as a Morning Opener. This vital role sets the tone for the day by welcoming our most dedicated members with warmth and enthusiasm.

Shift Times:

• Weekdays: 4:45 AM

• Weekends: 6:45 AM

Ideal candidates are friendly, reliable, and able to build strong connections with members during the early morning hours. If you enjoy creating a positive start to someone’s day, we’d love to hear from you!

The salary for this position starts at $16.00 hourly. We take into consideration an individual’s background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.

2. Essential Functions:

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

3. Relationships:

The position reports to the Front Desk Manager who reports to the Membership Director. The incumbent also receives direction from the Member Service Advisor. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.

4. Qualifications:

Required:

• Excellent customer service, sales, problem solving, communication and interpersonal skills
• Computer knowledge
• Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
• Must be self-directed and motivated
• Ability to work with a diverse population and be inclusive to all
• Ability to multi-task

Preferred:

• Previous customer service experience
• Multilingual
• Knowledge of cash receipting
• High School Diploma/GED

5. Work Conditions:

• Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
• Ability to respond to emergency situation in a calm and efficient manner.
• Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.