Member Service Specialist Bilingual Spanish - Starting at 18.50 (Training 10AM - 630 PM CT) - Remote

Prime Therapeutics; Santa Fe (NM); Remote; Full time

Job summary

A leading healthcare services organization is seeking candidates for a remote customer service position. The role involves assisting members with medication inquiries and ensuring they receive necessary support. Applicants should have a high school diploma, customer service experience, and strong communication skills, including Spanish fluency. This opportunity offers a starting hourly rate of $18.50 and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

401k match

All necessary equipment provided

Opportunity for career advancement

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience.
• Must have suitable home office setup.

Responsibilities

• Handle incoming calls or emails from members, pharmacies, and doctors.
• Investigate and resolve member inquiries promptly.
• Adhere to standard operating procedures regarding HIPAA compliance.

Skills

Communication

Empathy

Customer Service

Bilingual Spanish

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary at $18.50 per hour
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and 401k match
- Opportunity for career advancement and growth within the organization
- All necessary equipment provided and shipped directly to your home
- Highly structured work environment with transferable skills within the healthcare field
- Full-time remote work position with a potential for overtime

What to Expect (Job Responsibilities):
- Handle incoming calls or emails from members, pharmacies, and doctor’s offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries promptly, escalating to the appropriate team member as needed
- Adhere to Prime's standard operating procedures and training guidelines, particularly regarding HIPAA compliance
- Provide support and assistance to callers to help them obtain necessary medications
- Perform other duties as assigned

What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Must have a suitable home office setup that meets employer standards

How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Experience in a call center within the healthcare industry
- Familiarity with remote work environments
- Fluency in Spanish
- Strong communication skills with a focus on professionalism and empathy

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