Member Service Specialist

TowneBank; Chesapeake (VA); Vor Ort; USD 45.000 - 58.000; Vollzeit

Zusammenfassung

TowneBank in Chesapeake is seeking a friendly Member Service Specialist to open new accounts, service existing ones, interview members to assess needs, promote bank products, and provide exquisite service in person and on the phone.

Candidates should have at least 1 year of banking experience with a single employer, a strong work ethic, and the ability to learn and promote products, interact professionally, and multitask daily.

Qualifikationen

• 1 year of banking experience with a single employer.
• Ability to learn and promote new products to members.
• Strong work ethic and motivation to deliver financial services with high ethics.
• Professional interaction with members in person, on the phone, and in writing.
• Ability to multitask and learn new processes quickly.

Aufgaben

• Open new accounts and maintain existing accounts.
• Interview members to assess needs and match to bank products.
• Gather data, complete documentation, and input into the system.
• Process transactions and coordinate with the teller line.
• Promote TowneBank and related bank products.
• Provide exquisite member service in person and by phone.
• Follow security guidelines daily and assist with audits.

Kenntnisse

Banking experience

Exquisite service

Strong work ethic

Professional interaction

Multitasking

Ausbildung

Associates or Bachelor's degree

Jobbeschreibung

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.


• As a hometown bank, our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Specialist, you may look forward to:

• Opening new accounts and performing maintenance on existing accounts.


• Interviewing members to obtain information and matching members' needs to bank products.


• Accurately gathering data, completing written documentation, and inputting information into the bank's computer system.


• Completing appropriate transaction tickets and taking them to the teller line for processing.


• Promoting TowneBank as well as all related bank products.


• Providing exquisite member service to members in person and on the phone.


• Following the bank's security guidelines on a daily basis.


• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.


• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

You are a person that (required skills):

• Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.


• Is able to learn and retain new product information and promote benefits to members.


• Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards.


• Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence.


• Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.


• Can multi-task on a daily basis and can learn new processes effectively.

You'll be better prepared if you have (desired skills):

• An Associates or Bachelor's degree, or equivalent work experience in a large commercial bank branch.

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally.


• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.


• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.


• Not substantially exposed to adverse environmental conditions.

The good-faith compensation range for this role is expected to be $45,250 to $57,500, based on the role, market, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.