Member Service Representative weekend

Planet Fitness Franchising, LLC; Harrison (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This role involves greeting members and guests, handling front desk operations, and ensuring the club's cleanliness. Ideal candidates will have a passion for fitness, strong customer service skills, and a positive attitude. Join a dynamic team where your contributions will help create a welcoming environment for all members and guests.

Qualifications

• Customer service background preferred.
• Must be punctual and reliable with a positive attitude.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities like answering phones and checking in members.
• Maintain cleanliness and neatness of the club.

Skills

Customer Service

Basic Computer Proficiency

Listening Skills

Problem Solving

Positive Attitude

Education

High School Diploma or GED

Job description

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.