Member Service Representative, Teller

Jobtailor; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CCU in Wilmington, NC is seeking a Teller to build member relationships through accurate and friendly service. You will handle cash transactions and respond to member questions with professionalism and accuracy.

The role requires a high school diploma or GED, plus strong communication and learning ability. CCU provides extensive training and the opportunity to grow in financial solutions for members.

Qualifications

• Associate degree or relevant work experience preferred.
• High school diploma or GED required.
• Teller or customer service experience preferred but not required; training provided by CCU.
• Ability to read and comprehend moderate to advanced instructions.
• Ability to write moderate to advanced correspondence within professional etiquette.
• Ability to present information in one-on-one and group settings.

Responsibilities

• Build member relationships through quality service experiences.
• Answer member questions in a knowledgeable, professional manner.
• Perform a variety of cash handling transactions.
• Maintain knowledge of core systems and CCU’s products and services.
• Present and explain financial products to members and assist in meeting financial needs.
• Balance daily transactions and investigate out-of-balance conditions.
• Perform file maintenance and account changes.
• Answer questions and resolve problems for members by listening.

Skills

Cash Handling

Customer Service

Listening Skills

Problem Resolution

Presentation Skills

Professional Communication

Education

Associate degree

High School Diploma

GED

Tools

Core Systems Knowledge

Job description

• build member relationships through quality service experiences
• answer member questions in a knowledgeable, professional manner
• perform a variety of cash handling transactions
• maintain appropriate knowledge of core systems and CCU’s products and services
• present and explain beneficial products to members and assist in meeting their financial needs
• utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• answer questions and resolve problems for members by leveraging effective listening and quality service skills
• perform file maintenance and account changes
• balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• assumes responsibility for other projects or duties as required or assigned

Requirements

• An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required
• Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Core Competencies

Demonstrates strong cash handling skills and the ability to build member relationships through quality service experiences. Proficient in presenting financial products and resolving member inquiries effectively.

Highest-signal resume keywords

• Cash Handling Skills
• Customer Service Experience
• Effective Listening
• Problem Resolution
• Presentation Skills

ATS Optimization Keywords

Hard Skills

• Cash Handling
• File Maintenance
• Account Changes
• Transaction Balancing
• Financial Product Knowledge

Soft Skills

• Effective Listening
• Professional Communication
• Problem Solving

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Member Relationships
• Quality Service
• Financial Needs
• Customer Interaction

Tools & Technologies

• Core Systems Knowledge