Member Service Representative-Supplemental

Mayo Clinic; Rochester (MN); On-site; USD 2,539,000 - 3,410,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN, seeks a Member Service Coordinator to handle inquiries, registrations, and payments in a high-volume setting. You will promote Healthy Living programs, support service desks, and assist with card creation for eligible customers.

The role requires a high school diploma or Associate’s Degree, and BLS certification within 30 days. Part-time schedule with varied shifts and benefits are provided.

Qualifications

• High school diploma and four years customer service experience or an Associate’s Degree.
• BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook.
• Effective in a team environment, organized, self-motivated, and possess excellent time management skills.

Responsibilities

• Respond to customer inquiries, manage member records, and promote Mayo Clinic Healthy Living services.
• Schedule appointments, patient registration, check-in/check-out, and payment transactions.
• Support the DAHLC multi-line telephone operation and service desks.
• Maintain knowledge of services and programs at the Healthy Living Center and promote Healthy Living philosophy.

Skills

Customer service

Teamwork

Organizational skills

Time management

Motivation

Education

High school diploma

Associate’s Degree

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action.

Qualifications

High school diploma and four years customer service experience or an Associate’s Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills. Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment.

Exemption Status

Nonexempt

Compensation Detail

$18.43 - $24.75 / hour.

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

Supplemental, as needed based on staffing needs

Schedule Details

Shifts range from 4:15am-12:45pm, 9:00am-5:30pm and 12:45pm-9:15pm

Weekend Schedule

As needed. Either 7:00am-3:30pm or 10:45am-7:15pm shift.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.