Spa Service Specialist

Mayo Foundation for Medical Education and Research; Rochester, Northern (MN, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN seeks a Service Specialist-HLP to deliver premium customer service while supporting efficient operations. You will engage patients, promote the Healthy Living Program and Rejuvenate Spa, schedule visits, handle registrations, and assist care teams with tasks before, during, and after services.

The role emphasizes strong interpersonal skills, multitasking, and a proactive approach to customer relations in a fast-paced healthcare setting.

Qualifications

• Two year post-secondary education preferred, with two years of healthcare or service experience.
• Knowledge of computers and office equipment is required; experience with scheduling/registration systems desirable.
• Strong organizational, multitasking and interpersonal skills; ability to promote services effectively.

Responsibilities

• Respond to patient and guest inquiries and provide premium customer service.
• Promote Mayo Clinic Healthy Living Program and Rejuvenate Spa offerings.
• Schedule appointments, register patients, and handle check-in/check-out and payments.
• Support care providers with pre/during/post service tasks as needed.

Skills

Customer service

Sales

Interpersonal skills

Education

Two year post-secondary education

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Service Specialist-HLP plays an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. The incumbent is responsible for responding to patient and guest inquires, actively promoting HLP and Rejuvenate services and products, scheduling appointments, patient/guest check in and out, payment transactions, desk functions and supporting the patient care providers with pre/during/post service tasks. As an ambassador for the Healthy Living program and Rejuvenate Spa, the Service Specialist is responsible for understanding and promoting the Healthy Living Program and Rejuvenate Spa philosophy and assisting patients and guests with establishing an ongoing relationship with May Clinic.

Qualifications

Two year post-secondary education is preferred with two years’ experience in customer service or sales in health and wellness, healthcare services or service industry. Knowledge of computers and technical office equipment is required. Experience with patient scheduling, registration systems, and customer relations management systems is highly desirable. Must be able to work independently, be goal directed and have strong organizational skills. Successfully cope with varied levels of workload and multiple tasks. Demonstrates productive energy and positive ability to promote a product, service, or offering effectively. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon the public relations of the institution.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.98 - 28.19 / hour;

Benefits Eligible

No

Schedule

Full Time

Hours/Pay Period

0-80

Schedule Details

Minimum of 16 hours per month, up to full-time hours, based on personal availability, staffing and business needs. Schedules may vary and may include short term temporary templates when needed to support operations. Evening and Saturday availability is essential.

Weekend Schedule

Saturday shifts are 7:30 am- 4:30 pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.