Member Service Representative (Remote Call Center)

TEKsystems; Jacksonville (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Member Service Representatives to join their dynamic team. In this role, you will engage with customers in a fast-paced, high-volume environment, providing exceptional service and support. You will have the opportunity to assist members with their inquiries, perform transactions, and promote additional services that meet their needs. This hybrid position offers a competitive hourly rate and a comprehensive benefits package, making it an excellent opportunity for those passionate about customer service and looking to grow their careers in a supportive environment.

Benefits

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Qualifications

• 1-2 years of recent customer service experience in a call center.
• Strong computer knowledge and data entry skills.

Responsibilities

• Respond to inquiries and requests from members in a high-volume contact center.
• Provide information on products and services to ensure optimal member experience.

Skills

Customer Service

Communication Skills

Data Entry

Problem Solving

Education

High School Diploma/GED

Job description

*TEKsystems* is currently hiring for *Member Service Representatives *with a* Fortune 100 Financial Institution *in *Pensacola, FL*!
*Position:* *Member Service Representative*
*Job Description:*

* To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
* Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
* Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
* Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
*Qualifications:*

* High School Diploma/GED required
* 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
* Ability to work in a fast-pace high-volume call center environment
* Willingness to help others and ability to navigate difficult conversations
* Professional written and verbal communication skills
* Strong computer knowledge and data entry/typing skills
*Schedule:*

* Full-time, Multiples shift times available - Start times range between the hours of *10AM - 12PM EST*
* Monday - Saturdays OR Sundays - Fridays (1 rotating day-off during the week) MUST have a 6-day availability to work
* Must have a 9.5-hour window of flexibility to be able to work
* Schedules are provided two weeks in advance
*Location: *Jacksonville, FL (Remote)
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Jacksonville,FL.
*Application Deadline*
This position is anticipated to close on May 19, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.